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      103. What users will be impacted?

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      104. What are your customers expectations and measures?

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      105. What evidence is there and what is measured?

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      106. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      107. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      108. How are costs allocated?

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      109. How can you measure Emergency planning in a systematic way?

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      110. How can you reduce costs?

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      111. Who pays the cost?

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      112. Do you have a flow diagram of what happens?

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      113. How do you verify performance?

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      114. What is the cause of any Emergency planning gaps?

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      115. Are actual costs in line with budgeted costs?

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      116. Are the measurements objective?

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      117. How will costs be allocated?

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      118. Is the cost worth the Emergency planning effort ?

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      119. Are indirect costs charged to the Emergency planning program?

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      120. What are the costs?

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      121. How is the value delivered by Emergency planning being measured?

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      122. How do you measure lifecycle phases?

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      123. What harm might be caused?

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      124. Among the Emergency planning product and service cost to be estimated, which is considered hardest to estimate?

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      125. Are you able to realize any cost savings?

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