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      119. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      120. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      121. Have specific policy objectives been defined?

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      122. What are the rough order estimates on cost savings/opportunities that Adobe Certified Associate brings?

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      123. How do you build the right business case?

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      124. How do you hand over Adobe Certified Associate context?

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      125. Who approved the Adobe Certified Associate scope?

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      126. What would be the goal or target for a Adobe Certified Associate’s improvement team?

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      127. What are the requirements for audit information?

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      128. What are the record-keeping requirements of Adobe Certified Associate activities?

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      129. What gets examined?

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      130. How are consistent Adobe Certified Associate definitions important?

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      131. What Adobe Certified Associate services do you require?

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      132. What scope to assess?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Adobe Certified Associate Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who is involved in verifying compliance?

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      2. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      3. How will costs be allocated?

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      4. Is there an opportunity to verify requirements?

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      5. Which measures and indicators matter?

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      6. What tests verify requirements?

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      7. How do you aggregate measures across priorities?

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      8. Does the Adobe Certified Associate task fit the client’s priorities?

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      9. Are you aware of what could cause a problem?

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      10. What measurements are being captured?

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      11. What are you verifying?

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      12. What are the costs?

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      13. What details are required of the Adobe Certified Associate cost structure?

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      14. What are the uncertainties surrounding estimates of impact?

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      15. How sensitive must the Adobe Certified Associate strategy be to cost?

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      16. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      17. What are the current costs of the Adobe Certified Associate process?

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      18. What is the total cost related to deploying Adobe Certified Associate, including any consulting or professional services?

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      19. How is progress measured?

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      20. Are missed Adobe Certified Associate opportunities costing your organization money?

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      21. Where can you go to verify the info?

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      22. How are measurements made?

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      23. How do you measure success?

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      24. What are the costs of reform?

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      25. How do you quantify and qualify impacts?

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      26. Are actual costs in line with budgeted costs?

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      27. What are the estimated costs of proposed changes?

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      28. What are the types and number of measures to use?

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      29. What does verifying compliance entail?

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      30. Did you tackle the cause or the symptom?

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      31. What users will be impacted?

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      32. What is the total fixed cost?

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      33. What is the root cause(s) of the problem?

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      34. What causes mismanagement?

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      35. What drives O&M cost?

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      36. What potential environmental factors impact the Adobe Certified Associate effort?

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      37. What are your customers expectations and measures?

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      38. Why do the measurements/indicators matter?

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      39. How do you verify and develop ideas and innovations?

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      40. What do people want to

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