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How would you define the culture at your organization, how susceptible is it to Managed Content as a Service changes?

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      64. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      65. What customer feedback methods were used to solicit their input?

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      66. Is the Managed Content as a Service scope complete and appropriately sized?

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      67. What defines best in class?

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      68. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      69. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      70. Is special Managed Content as a Service user knowledge required?

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      71. How and when will the baselines be defined?

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      72. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      73. Is Managed Content as a Service linked to key stakeholder goals and objectives?

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      74. How will variation in the actual durations of each activity be dealt with to ensure that the expected Managed Content as a Service results are met?

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      75. What are the core elements of the Managed Content as a Service business case?

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      76. What is the definition of Managed Content as a Service excellence?

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      77. Is there a critical path to deliver Managed Content as a Service results?

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      78. How do you gather Managed Content as a Service requirements?

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      79. Is it clearly defined in and to your organization what you do?

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      80. What is the scope of the Managed Content as a Service work?

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      81. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      82. What are the Managed Content as a Service tasks and definitions?

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      83. What is out-of-scope initially?

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      84. Is full participation by members in regularly held team meetings guaranteed?

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      85. Are required metrics defined, what are they?

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      86. What information should you gather?

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      87. Has a high-level ‘as is’ process map been completed, verified and validated?

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      88. How often are the team meetings?

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      89. What is a worst-case scenario for losses?

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      90. If substitutes have been appointed, have they been briefed on the Managed Content as a Service goals and received regular communications as to the progress to date?

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      91. Is Managed Content as a Service currently on schedule according to the plan?

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      92. Why are you doing Managed Content as a Service and what is the scope?

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      93. When is/was the Managed Content as a Service start date?

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      94. Have specific policy objectives been defined?

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      95. How did the Managed Content as a Service manager receive input to the development of a Managed Content as a Service improvement plan and the estimated completion dates/times of each activity?

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      96. What sort of initial information to gather?

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      97. Have all basic functions of Managed Content as a Service been defined?

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      98. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      99. What is the definition of success?

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      100. How do you manage unclear Managed Content as a Service requirements?

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      101. Are accountability and ownership for Managed Content as a Service clearly defined?

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      102. Is there a Managed Content as a Service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      103. What are the rough order estimates on cost savings/opportunities that Managed Content as a Service brings?

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      104. Is there a clear Managed Content as a Service case definition?

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      105. Are improvement team members fully trained on Managed Content as a Service?

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      106. What is in scope?

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      107. Do you have organizational privacy requirements?

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      108. Has a team charter been developed and communicated?

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      109. What sources do you use to gather information for a Managed Content as a Service study?

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      110. Is the scope of Managed Content as a Service defined?

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      111. Will team members perform Managed Content as a Service work when assigned and in a timely fashion?

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      112. How do you hand over Managed Content as a Service context?

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      113. What scope to assess?

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      114. How do you think the partners involved in Managed Content as a Service would have defined success?

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      115. How do you gather

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