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and Responsibilities for each team member and its leadership? Where is this documented?

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      8. Are customer(s) identified and segmented according to their different needs and requirements?

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      9. Has the direction changed at all during the course of Managed Content as a Service? If so, when did it change and why?

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      10. How do you manage scope?

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      11. What is the scope of the Managed Content as a Service effort?

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      12. What system do you use for gathering Managed Content as a Service information?

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      13. What baselines are required to be defined and managed?

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      14. Has the Managed Content as a Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      15. Are there any constraints known that bear on the ability to perform Managed Content as a Service work? How is the team addressing them?

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      16. Are approval levels defined for contracts and supplements to contracts?

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      17. Will a Managed Content as a Service production readiness review be required?

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      18. The political context: who holds power?

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      19. Have the customer needs been translated into specific, measurable requirements? How?

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      20. Are the Managed Content as a Service requirements testable?

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      21. Does the scope remain the same?

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      22. What Managed Content as a Service services do you require?

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      23. What would be the goal or target for a Managed Content as a Service’s improvement team?

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      24. What is the scope?

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      25. How does the Managed Content as a Service manager ensure against scope creep?

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      26. What are the requirements for audit information?

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      27. Is the team equipped with available and reliable resources?

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      28. What are the record-keeping requirements of Managed Content as a Service activities?

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      29. How will the Managed Content as a Service team and the group measure complete success of Managed Content as a Service?

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      30. What is the scope of Managed Content as a Service?

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      31. Is scope creep really all bad news?

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      32. Are task requirements clearly defined?

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      33. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      34. How do you catch Managed Content as a Service definition inconsistencies?

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      35. What was the context?

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      36. How can the value of Managed Content as a Service be defined?

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      37. What are the dynamics of the communication plan?

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      38. What constraints exist that might impact the team?

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      39. Is the work to date meeting requirements?

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      40. How have you defined all Managed Content as a Service requirements first?

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      41. Will team members regularly document their Managed Content as a Service work?

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      42. When are meeting minutes sent out? Who is on the distribution list?

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      43. Are all requirements met?

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      44. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      45. Are there different segments of customers?

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      46. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      47. What happens if Managed Content as a Service’s scope changes?

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      48. What intelligence can you gather?

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      49. How do you gather the stories?

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      50. What key stakeholder process output measure(s) does Managed Content as a Service leverage and how?

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      51. Who is gathering Managed Content as a Service information?

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      52. Who approved the Managed Content as a Service scope?

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      53. What scope do you want your strategy to cover?

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      54. How is the team tracking and documenting its work?

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      55. What is out of scope?

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      56. What are the compelling stakeholder reasons for embarking on Managed Content as a Service?

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      57. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      58. What is in the scope and what is not in scope?

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      59. Do you have a Managed Content as a Service success story or case study ready to tell and share?

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      60. Does the team have regular meetings?

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      61. Have all of the relationships been defined properly?

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      62. What is the worst case scenario?

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      63.

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