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services improvement team members, including Management Leads and Coaches?

      <--- Score

      122. Are there different segments of customers?

      <--- Score

      123. Who defines (or who defined) the rules and roles?

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      124. Are approval levels defined for contracts and supplements to contracts?

      <--- Score

      125. How are consistent Healthcare services definitions important?

      <--- Score

      126. Has a project plan, Gantt chart, or similar been developed/completed?

      <--- Score

      127. Who approved the Healthcare services scope?

      <--- Score

      128. What is the definition of Healthcare services excellence?

      <--- Score

      129. Has a high-level ‘as is’ process map been completed, verified and validated?

      <--- Score

      130. Is Healthcare services linked to key stakeholder goals and objectives?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Healthcare services Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is a follow-up focused external Healthcare services review required?

      <--- Score

      2. Who is involved in verifying compliance?

      <--- Score

      3. How will effects be measured?

      <--- Score

      4. What are the costs of delaying Healthcare services action?

      <--- Score

      5. What causes extra work or rework?

      <--- Score

      6. When a disaster occurs, who gets priority?

      <--- Score

      7. What details are required of the Healthcare services cost structure?

      <--- Score

      8. What causes mismanagement?

      <--- Score

      9. Which Healthcare services impacts are significant?

      <--- Score

      10. Is there an opportunity to verify requirements?

      <--- Score

      11. How will you measure your Healthcare services effectiveness?

      <--- Score

      12. How do you quantify and qualify impacts?

      <--- Score

      13. What are your operating costs?

      <--- Score

      14. Have you included everything in your Healthcare services cost models?

      <--- Score

      15. Is the cost worth the Healthcare services effort ?

      <--- Score

      16. Are there any easy-to-implement alternatives to Healthcare services? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

      <--- Score

      17. What is your Healthcare services quality cost segregation study?

      <--- Score

      18. How do you focus on what is right -not who is right?

      <--- Score

      19. How do you measure lifecycle phases?

      <--- Score

      20. What causes innovation to fail or succeed in your organization?

      <--- Score

      21. Do you have any cost Healthcare services limitation requirements?

      <--- Score

      22. Does a Healthcare services quantification method exist?

      <--- Score

      23. What measurements are possible, practicable and meaningful?

      <--- Score

      24. What would be a real cause for concern?

      <--- Score

      25. How do you verify the authenticity of the data and information used?

      <--- Score

      26. How are measurements made?

      <--- Score

      27. At what cost?

      <--- Score

      28. What is the total cost related to deploying Healthcare services, including any consulting or professional services?

      <--- Score

      29. What are the costs?

      <--- Score

      30. How long to keep data and how to manage retention costs?

      <--- Score

      31. What is the total fixed cost?

      <--- Score

      32. What are the current costs of the Healthcare services process?

      <--- Score

      33. The approach of traditional Healthcare services works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

      <--- Score

      34. When are costs are incurred?

      <--- Score

      35. How sensitive must the Healthcare services strategy be to cost?

      <--- Score

      36. How to cause the change?

      <--- Score

      37. What is the cause of any Healthcare services gaps?

      <--- Score

      38. What are the uncertainties surrounding estimates of impact?

      <--- Score

      39. Where is it measured?

      <--- Score

      40. Is the solution cost-effective?

      <--- Score

      41. Are indirect costs charged to the Healthcare services program?

      <--- Score

      42. What are the operational costs after Healthcare services deployment?

      <--- Score

      43. How do you stay flexible and

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