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      65. What sources do you use to gather information for a Healthcare services study?

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      66. How do you keep key subject matter experts in the loop?

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      67. What is the scope of the Healthcare services work?

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      68. Scope of sensitive information?

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      69. Has a Healthcare services requirement not been met?

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      70. What would be the goal or target for a Healthcare services’s improvement team?

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      71. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      72. What happens if Healthcare services’s scope changes?

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      73. How do you gather Healthcare services requirements?

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      74. Who is gathering information?

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      75. How do you gather the stories?

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      76. Is the Healthcare services scope complete and appropriately sized?

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      77. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      78. If substitutes have been appointed, have they been briefed on the Healthcare services goals and received regular communications as to the progress to date?

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      79. Is there a critical path to deliver Healthcare services results?

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      80. Does the scope remain the same?

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      81. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      82. How do you think the partners involved in Healthcare services would have defined success?

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      83. How often are the team meetings?

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      84. Is scope creep really all bad news?

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      85. How will variation in the actual durations of each activity be dealt with to ensure that the expected Healthcare services results are met?

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      86. What is the scope of Healthcare services?

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      87. What are the compelling stakeholder reasons for embarking on Healthcare services?

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      88. Has a team charter been developed and communicated?

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      89. Is the Healthcare services scope manageable?

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      90. How do you catch Healthcare services definition inconsistencies?

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      91. Is the scope of Healthcare services defined?

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      92. Have specific policy objectives been defined?

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      93. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      94. Has/have the customer(s) been identified?

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      95. What gets examined?

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      96. Where can you gather more information?

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      97. Are audit criteria, scope, frequency and methods defined?

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      98. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      99. Are there any constraints known that bear on the ability to perform Healthcare services work? How is the team addressing them?

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      100. Do you have a Healthcare services success story or case study ready to tell and share?

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      101. What information do you gather?

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      102. What is a worst-case scenario for losses?

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      103. Is there a clear Healthcare services case definition?

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      104. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      105. Has the direction changed at all during the course of Healthcare services? If so, when did it change and why?

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      106. What are the Healthcare services tasks and definitions?

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      107. What defines best in class?

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      108. What knowledge or experience is required?

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      109. How do you build the right business case?

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      110. How and when will the baselines be defined?

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      111. What are the Healthcare services use cases?

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      112. What intelligence can you gather?

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      113. Are the Healthcare services requirements complete?

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      114. How do you manage changes in Healthcare services requirements?

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      115. Has everyone on the team, including the team leaders, been properly trained?

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      116. What baselines are required to be defined and managed?

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      117. Have all of the relationships been defined properly?

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      118. Are task requirements clearly defined?

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      119. How is the team tracking and documenting its work?

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      120. How can the value of Healthcare services be defined?

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      121. Who are the Healthcare

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