LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Healthcare Services

      Scorecard Example12

      Healthcare Services

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:42

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:88

      CRITERION #7: SUSTAIN:100

      Healthcare Services and Managing Projects, Criteria for Project Managers:125

      1.0 Initiating Process Group: Healthcare Services126

      1.1 Project Charter: Healthcare Services128

      1.2 Stakeholder Register: Healthcare Services130

      1.3 Stakeholder Analysis Matrix: Healthcare Services131

      2.0 Planning Process Group: Healthcare Services133

      2.1 Project Management Plan: Healthcare Services135

      2.2 Scope Management Plan: Healthcare Services137

      2.3 Requirements Management Plan: Healthcare Services139

      2.4 Requirements Documentation: Healthcare Services141

      2.5 Requirements Traceability Matrix: Healthcare Services143

      2.6 Project Scope Statement: Healthcare Services145

      2.7 Assumption and Constraint Log: Healthcare Services147

      2.8 Work Breakdown Structure: Healthcare Services149

      2.9 WBS Dictionary: Healthcare Services151

      2.10 Schedule Management Plan: Healthcare Services154

      2.11 Activity List: Healthcare Services156

      2.12 Activity Attributes: Healthcare Services158

      2.13 Milestone List: Healthcare Services160

      2.14 Network Diagram: Healthcare Services162

      2.15 Activity Resource Requirements: Healthcare Services164

      2.16 Resource Breakdown Structure: Healthcare Services166

      2.17 Activity Duration Estimates: Healthcare Services168

      2.18 Duration Estimating Worksheet: Healthcare Services170

      2.19 Project Schedule: Healthcare Services172

      2.20 Cost Management Plan: Healthcare Services174

      2.21 Activity Cost Estimates: Healthcare Services176

      2.22 Cost Estimating Worksheet: Healthcare Services178

      2.23 Cost Baseline: Healthcare Services180

      2.24 Quality Management Plan: Healthcare Services182

      2.25 Quality Metrics: Healthcare Services184

      2.26 Process Improvement Plan: Healthcare Services186

      2.27 Responsibility Assignment Matrix: Healthcare Services188

      2.28 Roles and Responsibilities: Healthcare Services190

      2.29 Human Resource Management Plan: Healthcare Services192

      2.30 Communications Management Plan: Healthcare Services194

      2.31 Risk Management Plan: Healthcare Services196

      2.32 Risk Register: Healthcare Services198

      2.33 Probability and Impact Assessment: Healthcare Services200

      2.34 Probability and Impact Matrix: Healthcare Services202

      2.35 Risk Data Sheet: Healthcare Services204

      2.36 Procurement Management Plan: Healthcare Services206

      2.37 Source Selection Criteria: Healthcare Services208

      2.38 Stakeholder Management Plan: Healthcare Services210

      2.39 Change Management Plan: Healthcare Services212

      3.0 Executing Process Group: Healthcare Services214

      3.1 Team Member Status Report: Healthcare Services216

      3.2 Change Request: Healthcare Services218

      3.3 Change Log: Healthcare Services220

      3.4 Decision Log: Healthcare Services222

      3.5 Quality Audit: Healthcare Services224

      3.6 Team Directory: Healthcare Services227

      3.7 Team Operating Agreement: Healthcare Services229

      3.8 Team Performance Assessment: Healthcare Services231

      3.9 Team Member Performance Assessment: Healthcare Services233

      3.10 Issue Log: Healthcare Services235

      4.0 Monitoring and Controlling Process Group: Healthcare Services237

      4.1 Project Performance Report: Healthcare Services239

      4.2 Variance Analysis: Healthcare Services241

      4.3 Earned Value Status: Healthcare Services243

      4.4 Risk Audit: Healthcare Services245

      4.5 Contractor Status Report: Healthcare Services247

      4.6 Formal Acceptance: Healthcare Services249

      5.0 Closing Process Group: Healthcare Services251

      5.1 Procurement Audit: Healthcare Services253

      5.2 Contract Close-Out: Healthcare Services256

      5.3 Project or Phase Close-Out: Healthcare Services258

      5.4 Lessons Learned: Healthcare Services260

      Index262

      CRITERION #1: RECOGNIZE