LITMIR.BIZ

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      124. Who defines (or who defined) the rules and roles?

      <--- Score

      125. What is the definition of success?

      <--- Score

      126. Do you have a IT-as-a-Service success story or case study ready to tell and share?

      <--- Score

      127. What scope to assess?

      <--- Score

      128. Are approval levels defined for contracts and supplements to contracts?

      <--- Score

      129. How do you manage unclear IT-as-a-Service requirements?

      <--- Score

      130. How is the team tracking and documenting its work?

      <--- Score

      131. Is the work to date meeting requirements?

      <--- Score

      132. Are required metrics defined, what are they?

      <--- Score

      133. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      134. What is the context?

      <--- Score

      135. Is scope creep really all bad news?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How will measures be used to manage and adapt?

      <--- Score

      2. Are supply costs steady or fluctuating?

      <--- Score

      3. Was a business case (cost/benefit) developed?

      <--- Score

      4. Who pays the cost?

      <--- Score

      5. Does a IT-as-a-Service quantification method exist?

      <--- Score

      6. What disadvantage does this cause for the user?

      <--- Score

      7. Are you aware of what could cause a problem?

      <--- Score

      8. How will you measure success?

      <--- Score

      9. What is measured? Why?

      <--- Score

      10. Did you tackle the cause or the symptom?

      <--- Score

      11. Who is involved in verifying compliance?

      <--- Score

      12. What is the IT-as-a-Service business impact?

      <--- Score

      13. Are the measurements objective?

      <--- Score

      14. When are costs are incurred?

      <--- Score

      15. Which measures and indicators matter?

      <--- Score

      16. Are actual costs in line with budgeted costs?

      <--- Score

      17. How will you measure your IT-as-a-Service effectiveness?

      <--- Score

      18. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

      <--- Score

      19. What do you measure and why?

      <--- Score

      20. What users will be impacted?

      <--- Score

      21. How do you measure efficient delivery of IT-as-a-Service services?

      <--- Score

      22. What does your operating model cost?

      <--- Score

      23. What drives O&M cost?

      <--- Score

      24. Which IT-as-a-Service impacts are significant?

      <--- Score

      25. Has a cost center been established?

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      26. What are allowable costs?

      <--- Score

      27. Why a IT-as-a-Service focus?

      <--- Score

      28. What does a Test Case verify?

      <--- Score

      29. What causes extra work or rework?

      <--- Score

      30. What causes mismanagement?

      <--- Score

      31. How will costs be allocated?

      <--- Score

      32. What are your primary costs, revenues, assets?

      <--- Score

      33. How do you verify IT-as-a-Service completeness and accuracy?

      <--- Score

      34. What are the costs of delaying IT-as-a-Service action?

      <--- Score

      35. Is the solution cost-effective?

      <--- Score

      36. Are you taking your company in the direction of better and revenue or cheaper and cost?

      <--- Score

      37. How do you prevent mis-estimating cost?

      <--- Score

      38. What causes investor action?

      <--- Score

      39. How is progress measured?

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      40. What do people want to verify?

      <--- Score

      41. Does management have the right priorities among projects?

      <--- Score

      42. How will your organization measure success?

      <--- Score

      43. Do you have a flow diagram of what happens?

      <--- Score

      44. How much does it cost?

      <--- Score

      45. Does the IT-as-a-Service task fit the client’s priorities?

      <--- Score

      46. Are there

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