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appointed, have they been briefed on the IT-as-a-Service goals and received regular communications as to the progress to date?

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      68. Has the direction changed at all during the course of IT-as-a-Service? If so, when did it change and why?

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      69. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      70. What defines best in class?

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      71. Is the team equipped with available and reliable resources?

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      72. What are the tasks and definitions?

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      73. Who is gathering information?

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      74. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      75. What are the compelling stakeholder reasons for embarking on IT-as-a-Service?

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      76. What is the scope of the IT-as-a-Service effort?

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      77. What sources do you use to gather information for a IT-as-a-Service study?

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      78. What is the scope of IT-as-a-Service?

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      79. When are meeting minutes sent out? Who is on the distribution list?

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      80. Has a team charter been developed and communicated?

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      81. What constraints exist that might impact the team?

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      82. Have specific policy objectives been defined?

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      83. How often are the team meetings?

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      84. How do you hand over IT-as-a-Service context?

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      85. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      86. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      87. Does the team have regular meetings?

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      88. How do you catch IT-as-a-Service definition inconsistencies?

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      89. Are task requirements clearly defined?

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      90. What baselines are required to be defined and managed?

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      91. Who are the IT-as-a-Service improvement team members, including Management Leads and Coaches?

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      92. What knowledge or experience is required?

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      93. What are the IT-as-a-Service use cases?

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      94. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      95. What sort of initial information to gather?

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      96. Why are you doing IT-as-a-Service and what is the scope?

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      97. Scope of sensitive information?

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      98. Are accountability and ownership for IT-as-a-Service clearly defined?

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      99. Do you all define IT-as-a-Service in the same way?

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      100. Where can you gather more information?

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      101. Is special IT-as-a-Service user knowledge required?

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      102. Are the IT-as-a-Service requirements testable?

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      103. What intelligence can you gather?

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      104. Are audit criteria, scope, frequency and methods defined?

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      105. Are different versions of process maps needed to account for the different types of inputs?

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      106. What is in scope?

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      107. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      108. What are the dynamics of the communication plan?

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      109. Has a IT-as-a-Service requirement not been met?

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      110. Has everyone on the team, including the team leaders, been properly trained?

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      111. What are the rough order estimates on cost savings/opportunities that IT-as-a-Service brings?

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      112. Has the IT-as-a-Service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      113. Has a high-level ‘as is’ process map been completed, verified and validated?

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      114. Is the IT-as-a-Service scope manageable?

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      115. How would you define IT-as-a-Service leadership?

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      116. Is there a critical path to deliver IT-as-a-Service results?

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      117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      118. Who is gathering IT-as-a-Service information?

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      119. Is the scope of IT-as-a-Service defined?

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      120. How do you gather IT-as-a-Service requirements?

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      121. What are the core elements of the IT-as-a-Service business case?

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      122. Are the IT-as-a-Service requirements complete?

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      123. How do you manage changes in IT-as-a-Service requirements?

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