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Are controls defined to recognize and contain problems?

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      64. For your IT-as-a-Service project, identify and describe the business environment, is there more than one layer to the business environment?

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      65. How are you going to measure success?

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      66. Who are your key stakeholders who need to sign off?

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      67. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      68. Whom do you really need or want to serve?

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      69. What needs to be done?

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      70. What do you need to start doing?

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      71. How do you assess your IT-as-a-Service workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      72. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      73. Are there regulatory / compliance issues?

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      74. Which information does the IT-as-a-Service business case need to include?

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      75. What is the extent or complexity of the IT-as-a-Service problem?

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      76. Think about the people you identified for your IT-as-a-Service project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      77. Is it needed?

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      78. Are there any specific expectations or concerns about the IT-as-a-Service team, IT-as-a-Service itself?

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      79. What is the recognized need?

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      80. What are your needs in relation to IT-as-a-Service skills, labor, equipment, and markets?

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      81. Are employees recognized for desired behaviors?

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      82. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      83. How are training requirements identified?

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      84. How are the IT-as-a-Service’s objectives aligned to the group’s overall stakeholder strategy?

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      85. What prevents you from making the changes you know will make you a more effective IT-as-a-Service leader?

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      86. What are the minority interests and what amount of minority interests can be recognized?

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      87. How can auditing be a preventative security measure?

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      88. Who needs to know about IT-as-a-Service?

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      89. Who else hopes to benefit from it?

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      90. Who needs budgets?

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      91. Are there recognized IT-as-a-Service problems?

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      92. What else needs to be measured?

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      93. Do you need to avoid or amend any IT-as-a-Service activities?

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      94. Will a response program recognize when a crisis occurs and provide some level of response?

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      95. What are the timeframes required to resolve each of the issues/problems?

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      96. What training and capacity building actions are needed to implement proposed reforms?

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      97. To what extent would your organization benefit from being recognized as a award recipient?

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      98. Would you recognize a threat from the inside?

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      99. Will new equipment/products be required to facilitate IT-as-a-Service delivery, for example is new software needed?

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      100. Will IT-as-a-Service deliverables need to be tested and, if so, by whom?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the IT-as-a-Service Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      2. When is/was the IT-as-a-Service start date?

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      3. How have you defined all IT-as-a-Service requirements first?

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      4. What is a worst-case scenario for losses?

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      5. Is it clearly defined in and to your organization what you do?

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      6. Have the customer needs been translated into specific, measurable requirements? How?

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      7. How do you think the partners involved in IT-as-a-Service would have defined success?

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      8. What customer feedback methods were used to solicit their input?

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      9. Will a IT-as-a-Service production readiness review be required?

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      10. What is the definition of IT-as-a-Service excellence?

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      11. Are there any constraints known that bear on the ability to perform IT-as-a-Service work? How is the

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