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spoke in the Process Group Leader Scorecard on the second next page of the Self-Assessment.

      Your completed Process Group Leader Scorecard will give you a clear presentation of which Process Group Leader areas need attention.

      Process Group Leader

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Process Group Leader

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Process Group Leader

      Scorecard Example12

      Process Group Leader

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Process Group Leader and Managing Projects, Criteria for Project Managers:128

      1.0 Initiating Process Group: Process Group Leader129

      1.1 Project Charter: Process Group Leader131

      1.2 Stakeholder Register: Process Group Leader133

      1.3 Stakeholder Analysis Matrix: Process Group Leader134

      2.0 Planning Process Group: Process Group Leader136

      2.1 Project Management Plan: Process Group Leader138

      2.2 Scope Management Plan: Process Group Leader140

      2.3 Requirements Management Plan: Process Group Leader142

      2.4 Requirements Documentation: Process Group Leader145

      2.5 Requirements Traceability Matrix: Process Group Leader147

      2.6 Project Scope Statement: Process Group Leader149

      2.7 Assumption and Constraint Log: Process Group Leader151

      2.8 Work Breakdown Structure: Process Group Leader153

      2.9 WBS Dictionary: Process Group Leader155

      2.10 Schedule Management Plan: Process Group Leader158

      2.11 Activity List: Process Group Leader160

      2.12 Activity Attributes: Process Group Leader162

      2.13 Milestone List: Process Group Leader164

      2.14 Network Diagram: Process Group Leader166

      2.15 Activity Resource Requirements: Process Group Leader168

      2.16 Resource Breakdown Structure: Process Group Leader170

      2.17 Activity Duration Estimates: Process Group Leader172

      2.18 Duration Estimating Worksheet: Process Group Leader174

      2.19 Project Schedule: Process Group Leader176

      2.20 Cost Management Plan: Process Group Leader178

      2.21 Activity Cost Estimates: Process Group Leader180

      2.22 Cost Estimating Worksheet: Process Group Leader182

      2.23 Cost Baseline: Process Group Leader184

      2.24 Quality Management Plan: Process Group Leader186

      2.25 Quality Metrics: Process Group Leader188

      2.26 Process Improvement Plan: Process Group Leader190

      2.27 Responsibility Assignment Matrix: Process Group Leader192

      2.28 Roles and Responsibilities: Process Group Leader194

      2.29 Human Resource Management Plan: Process Group Leader196

      2.30 Communications Management Plan: Process Group Leader198

      2.31 Risk Management Plan: Process Group Leader200

      2.32 Risk Register: Process Group Leader202

      2.33 Probability and Impact Assessment: Process Group Leader204

      2.34 Probability and Impact Matrix: Process Group Leader206

      2.35 Risk Data Sheet: Process Group Leader208

      2.36 Procurement Management Plan: Process Group Leader210

      2.37 Source Selection Criteria: Process Group Leader212

      2.38 Stakeholder Management Plan: Process Group Leader214

      2.39 Change Management Plan: Process Group Leader216

      3.0 Executing Process Group: Process Group Leader218

      3.1 Team Member Status Report: Process Group Leader220

      3.2 Change Request: Process Group Leader222

      3.3 Change Log: Process Group Leader224

      3.4 Decision Log: Process Group Leader226

      3.5 Quality Audit: Process Group Leader228

      3.6 Team Directory: Process Group Leader231

      3.7 Team Operating Agreement: Process Group Leader233

      3.8 Team Performance Assessment: Process Group Leader235

      3.9 Team Member Performance Assessment: Process Group Leader237

      3.10 Issue Log: Process Group Leader239

      4.0 Monitoring and Controlling Process Group: Process Group Leader241

      4.1 Project Performance Report: Process Group Leader243

      4.2 Variance Analysis: Process Group Leader245

      4.3 Earned Value Status: Process Group Leader247

      4.4 Risk Audit: Process Group Leader249

      4.5 Contractor Status Report: Process Group Leader251

      4.6 Formal Acceptance: Process Group Leader253

      5.0 Closing Process Group: Process Group Leader255

      5.1 Procurement Audit: Process Group Leader257

      5.2 Contract Close-Out: Process Group Leader260

      5.3 Project or Phase Close-Out: Process Group Leader262

      5.4 Lessons Learned: Process Group Leader264

      Index266

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What needs to stay?

      <--- Score

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