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sensitive information?

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      8. What gets examined?

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      9. Is the work to date meeting requirements?

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      10. How do you manage unclear Conversion as a service requirements?

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      11. What would be the goal or target for a Conversion as a service’s improvement team?

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      12. Does the team have regular meetings?

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      13. What is out of scope?

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      14. Who is gathering information?

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      15. Is the Conversion as a service scope manageable?

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      16. What was the context?

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      17. Is there any additional Conversion as a service definition of success?

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      18. What are the dynamics of the communication plan?

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      19. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      20. If substitutes have been appointed, have they been briefed on the Conversion as a service goals and received regular communications as to the progress to date?

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      21. How are consistent Conversion as a service definitions important?

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      22. What is the definition of success?

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      23. Has/have the customer(s) been identified?

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      24. What is the scope of Conversion as a service?

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      25. What are the core elements of the Conversion as a service business case?

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      26. Are there different segments of customers?

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      27. What sources do you use to gather information for a Conversion as a service study?

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      28. Are accountability and ownership for Conversion as a service clearly defined?

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      29. Who approved the Conversion as a service scope?

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      30. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      31. How would you define Conversion as a service leadership?

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      32. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      33. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      34. Has everyone on the team, including the team leaders, been properly trained?

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      35. Have specific policy objectives been defined?

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      36. Has the Conversion as a service work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      37. Has your scope been defined?

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      38. Who is gathering Conversion as a service information?

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      39. Who are the Conversion as a service improvement team members, including Management Leads and Coaches?

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      40. How do you gather Conversion as a service requirements?

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      41. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      42. Who defines (or who defined) the rules and roles?

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      43. How can the value of Conversion as a service be defined?

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      44. What baselines are required to be defined and managed?

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      45. Are the Conversion as a service requirements testable?

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      46. What defines best in class?

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      47. How do you manage scope?

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      48. How do you manage changes in Conversion as a service requirements?

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      49. How will the Conversion as a service team and the group measure complete success of Conversion as a service?

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      50. What is the worst case scenario?

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      51. Is it clearly defined in and to your organization what you do?

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      52. What is out-of-scope initially?

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      53. Have all basic functions of Conversion as a service been defined?

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      54. What critical content must be communicated – who, what, when, where, and how?

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      55. Is Conversion as a service currently on schedule according to the plan?

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      56. What sort of initial information to gather?

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      57. The political context: who holds power?

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      58. What is the definition of Conversion as a service excellence?

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      59. Are there any constraints known that bear on the ability to perform Conversion as a service work? How is the team addressing them?

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      60. How and when will the baselines be defined?

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      61. Do you have a Conversion as a service success story or case study ready to tell and share?

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      62. How do you gather requirements?

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      63. When is/was the Conversion as a service start

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