LITMIR.BIZ

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improvement plan and the estimated completion dates/times of each activity?

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      123. Do you all define Self service software in the same way?

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      124. What would be the goal or target for a Self service software’s improvement team?

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      125. Who is gathering Self service software information?

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      126. Do you have organizational privacy requirements?

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      127. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      128. Are there any constraints known that bear on the ability to perform Self service software work? How is the team addressing them?

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      129. How and when will the baselines be defined?

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      130. What was the context?

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      131. When is the estimated completion date?

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      132. How do you build the right business case?

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      133. How do you keep key subject matter experts in the loop?

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      134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      135. How will the Self service software team and the group measure complete success of Self service software?

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      136. What is the scope?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service software Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. When are costs are incurred?

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      2. What is your Self service software quality cost segregation study?

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      3. Does management have the right priorities among projects?

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      4. Have you included everything in your Self service software cost models?

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      5. Are indirect costs charged to the Self service software program?

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      6. What is the root cause(s) of the problem?

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      7. How do you measure variability?

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      8. Did you tackle the cause or the symptom?

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      9. Do you effectively measure and reward individual and team performance?

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      10. Are you able to realize any cost savings?

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      11. What measurements are being captured?

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      12. Which costs should be taken into account?

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      13. Are the measurements objective?

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      14. How do you measure success?

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      15. At what cost?

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      16. What is your decision requirements diagram?

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      17. What can be used to verify compliance?

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      18. What harm might be caused?

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      19. Does a Self service software quantification method exist?

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      20. What is the cost of rework?

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      21. What are the operational costs after Self service software deployment?

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      22. Will Self service software have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      23. What are the costs of reform?

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      24. When a disaster occurs, who gets priority?

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      25. What would be a real cause for concern?

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      26. What are your primary costs, revenues, assets?

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      27. Was a business case (cost/benefit) developed?

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      28. How can you manage cost down?

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      29. Are supply costs steady or fluctuating?

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      30. How do you control the overall costs of your work processes?

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      31. What do people want to verify?

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      32. What tests verify requirements?

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      33. How will you measure your Self service software effectiveness?

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      34. How do you verify performance?

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      35. How long to keep data and how to manage retention costs?

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      36. How are costs allocated?

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      37. Where can you go to verify the info?

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      38. What does your operating model cost?

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      39. How do you verify your resources?

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      40. Does the Self service software task fit the client’s priorities?

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