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      103. When should you bother with diagrams?

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      104. What methods are feasible and acceptable to estimate the impact of reforms?

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      105. Are there measurements based on task performance?

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      106. How do you verify and validate the Self service software data?

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      107. What is the Self service software business impact?

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      108. How is the value delivered by Self service software being measured?

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      109. Is there an opportunity to verify requirements?

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      110. What measurements are possible, practicable and meaningful?

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      111. What are your operating costs?

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      112. What are hidden Self service software quality costs?

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      113. How do you measure efficient delivery of Self service software services?

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      114. Which Self service software impacts are significant?

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      115. How can you reduce costs?

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      116. What potential environmental factors impact the Self service software effort?

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      117. Is the solution cost-effective?

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      118. Do you have a flow diagram of what happens?

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      119. What drives O&M cost?

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      120. How do you measure lifecycle phases?

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      121. Are there competing Self service software priorities?

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      122. Has a cost center been established?

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      123. What is the total fixed cost?

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      124. Who should receive measurement reports?

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      125. Which measures and indicators matter?

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      126. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      127. What are the estimated costs of proposed changes?

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      128. Where is the cost?

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      129. What users will be impacted?

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      130. How will success or failure be measured?

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      131. What could cause delays in the schedule?

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      132. What are the types and number of measures to use?

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      Add up total points for this section: _____ = Total points for this section

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