LITMIR.BIZ

Скачать книгу

      <--- Score

      60. Can management personnel recognize the monetary benefit of Self service software?

      <--- Score

      61. How do you identify the kinds of information that you will need?

      <--- Score

      62. Are there Self service software problems defined?

      <--- Score

      63. Would you recognize a threat from the inside?

      <--- Score

      64. Will new equipment/products be required to facilitate Self service software delivery, for example is new software needed?

      <--- Score

      65. What tools and technologies are needed for a custom Self service software project?

      <--- Score

      66. Do you recognize Self service software achievements?

      <--- Score

      67. To what extent would your organization benefit from being recognized as a award recipient?

      <--- Score

      68. What is the Self service software problem definition? What do you need to resolve?

      <--- Score

      69. Is the need for organizational change recognized?

      <--- Score

      70. Who needs to know?

      <--- Score

      71. Think about the people you identified for your Self service software project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

      <--- Score

      72. What vendors make products that address the Self service software needs?

      <--- Score

      73. Will Self service software deliverables need to be tested and, if so, by whom?

      <--- Score

      74. How does it fit into your organizational needs and tasks?

      <--- Score

      75. Who needs what information?

      <--- Score

      76. What prevents you from making the changes you know will make you a more effective Self service software leader?

      <--- Score

      77. How much are sponsors, customers, partners, stakeholders involved in Self service software? In other words, what are the risks, if Self service software does not deliver successfully?

      <--- Score

      78. What are your needs in relation to Self service software skills, labor, equipment, and markets?

      <--- Score

      79. Did you miss any major Self service software issues?

      <--- Score

      80. Who needs budgets?

      <--- Score

      81. What situation(s) led to this Self service software Self Assessment?

      <--- Score

      82. What is the recognized need?

      <--- Score

      83. What is the extent or complexity of the Self service software problem?

      <--- Score

      84. What are the minority interests and what amount of minority interests can be recognized?

      <--- Score

      85. What do you need to start doing?

      <--- Score

      86. Do you have/need 24-hour access to key personnel?

      <--- Score

      87. Why is this needed?

      <--- Score

      88. What are the stakeholder objectives to be achieved with Self service software?

      <--- Score

      89. Does Self service software create potential expectations in other areas that need to be recognized and considered?

      <--- Score

      90. Are losses recognized in a timely manner?

      <--- Score

      91. What activities does the governance board need to consider?

      <--- Score

      92. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

      <--- Score

      93. What resources or support might you need?

      <--- Score

      94. What should be considered when identifying available resources, constraints, and deadlines?

      <--- Score

      95. Are there regulatory / compliance issues?

      <--- Score

      96. What Self service software problem should be solved?

      <--- Score

      97. How do you assess your Self service software workforce capability and capacity needs, including skills, competencies, and staffing levels?

      <--- Score

      98. Have you identified your Self service software key performance indicators?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service software Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Are customer(s) identified and segmented according to their different needs and requirements?

      <--- Score

      2. Are audit criteria, scope, frequency and methods defined?

      <--- Score

      3. What customer feedback methods were used to solicit their input?

      <--- Score

      4. What are the Self service software tasks and definitions?

      <--- Score

      5. How do you catch Self service software definition inconsistencies?

      <--- Score

      6. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

      <--- Score

      7. Is data collected and displayed to better understand customer(s) critical needs and requirements.

      <--- Score

      8. Is the Self service software scope manageable?

      <--- Score

      9. Is Self service software linked to key stakeholder goals and objectives?

Скачать книгу