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as a service? If so, when did it change and why?

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      67. How is the team tracking and documenting its work?

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      68. What is out-of-scope initially?

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      69. What is a worst-case scenario for losses?

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      70. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      71. What is the worst case scenario?

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      72. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      73. What sort of initial information to gather?

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      74. How do you gather Banking as a service requirements?

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      75. Is Banking as a service linked to key stakeholder goals and objectives?

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      76. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      77. Are different versions of process maps needed to account for the different types of inputs?

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      78. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      79. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      80. Are task requirements clearly defined?

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      81. What are the dynamics of the communication plan?

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      82. Why are you doing Banking as a service and what is the scope?

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      83. How often are the team meetings?

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      84. How does the Banking as a service manager ensure against scope creep?

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      85. What baselines are required to be defined and managed?

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      86. Are there different segments of customers?

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      87. How will the Banking as a service team and the group measure complete success of Banking as a service?

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      88. When is the estimated completion date?

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      89. Is there a critical path to deliver Banking as a service results?

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      90. Are required metrics defined, what are they?

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      91. What are the tasks and definitions?

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      92. What is the scope of the Banking as a service work?

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      93. Do you all define Banking as a service in the same way?

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      94. Has a project plan, Gantt chart, or similar been developed/completed?

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      95. Will a Banking as a service production readiness review be required?

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      96. Has everyone on the team, including the team leaders, been properly trained?

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      97. What are the compelling stakeholder reasons for embarking on Banking as a service?

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      98. Are resources adequate for the scope?

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      99. Scope of sensitive information?

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      100. What system do you use for gathering Banking as a service information?

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      101. Has a team charter been developed and communicated?

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      102. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      103. What Banking as a service services do you require?

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      104. What are the record-keeping requirements of Banking as a service activities?

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      105. If substitutes have been appointed, have they been briefed on the Banking as a service goals and received regular communications as to the progress to date?

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      106. Has a Banking as a service requirement not been met?

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      107. What critical content must be communicated – who, what, when, where, and how?

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      108. Is special Banking as a service user knowledge required?

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      109. What is the context?

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      110. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      111. Is the Banking as a service scope complete and appropriately sized?

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      112. What scope do you want your strategy to cover?

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      113. Who are the Banking as a service improvement team members, including Management Leads and Coaches?

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      114. What scope to assess?

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      115. Are roles and responsibilities formally defined?

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      116. How do you keep key subject matter experts in the loop?

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      117. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      118. Are accountability and ownership for Banking as a service clearly defined?

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      119. Is it clearly defined in and to your organization what you do?

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      120. What is out of scope?

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      121. What is in the scope and what is not in scope?

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      122. What

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