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improvement plan and the estimated completion dates/times of each activity?

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      18. How are consistent Protocol Systems definitions important?

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      19. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      20. Is the Protocol Systems scope complete and appropriately sized?

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      21. Who defines (or who defined) the rules and roles?

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      22. Have all basic functions of Protocol Systems been defined?

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      23. Has a high-level ‘as is’ process map been completed, verified and validated?

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      24. Why are you doing Protocol Systems and what is the scope?

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      25. How would you define the culture at your organization, how susceptible is it to Protocol Systems changes?

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      26. What scope do you want your strategy to cover?

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      27. Is Protocol Systems currently on schedule according to the plan?

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      28. What are the compelling stakeholder reasons for embarking on Protocol Systems?

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      29. Has a Protocol Systems requirement not been met?

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      30. What sort of initial information to gather?

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      31. Do you all define Protocol Systems in the same way?

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      32. How do you think the partners involved in Protocol Systems would have defined success?

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      33. How do you build the right business case?

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      34. Is there a clear Protocol Systems case definition?

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      35. Has a team charter been developed and communicated?

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      36. What customer feedback methods were used to solicit their input?

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      37. What was the context?

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      38. Are resources adequate for the scope?

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      39. How do you manage unclear Protocol Systems requirements?

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      40. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      41. What happens if Protocol Systems’s scope changes?

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      42. What is the definition of Protocol Systems excellence?

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      43. What information should you gather?

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      44. What is the scope?

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      45. What is the scope of Protocol Systems?

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      46. Are there different segments of customers?

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      47. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      48. What is in the scope and what is not in scope?

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      49. Does the team have regular meetings?

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      50. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      51. What scope to assess?

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      52. Are task requirements clearly defined?

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      53. If substitutes have been appointed, have they been briefed on the Protocol Systems goals and received regular communications as to the progress to date?

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      54. What system do you use for gathering Protocol Systems information?

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      55. What are the rough order estimates on cost savings/opportunities that Protocol Systems brings?

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      56. Is there a critical path to deliver Protocol Systems results?

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      57. What are the record-keeping requirements of Protocol Systems activities?

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      58. Has everyone on the team, including the team leaders, been properly trained?

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      59. How can the value of Protocol Systems be defined?

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      60. How do you hand over Protocol Systems context?

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      61. Are the Protocol Systems requirements testable?

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      62. What is the context?

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      63. Is the team equipped with available and reliable resources?

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      64. Have the customer needs been translated into specific, measurable requirements? How?

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      65. Have all of the relationships been defined properly?

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      66. How do you catch Protocol Systems definition inconsistencies?

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      67. Are required metrics defined, what are they?

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      68. What is the scope of the Protocol Systems work?

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      69. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      70. Will team members perform Protocol Systems work when assigned and in a timely fashion?

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      71. Does the scope remain the same?

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      72. Are there any constraints known that bear on the ability to perform Protocol Systems work? How is the team addressing them?

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      73. What are the core elements of the Protocol Systems business case?

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      74. Do the problem and

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