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How do you control the overall costs of your work processes?

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      96. What are the costs of reform?

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      97. Who should receive measurement reports?

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      98. How can you measure the performance?

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      99. How can you manage cost down?

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      100. Are indirect costs charged to the Direct marketing services program?

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      101. What is the cost of rework?

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      102. Why do you expend time and effort to implement measurement, for whom?

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      103. Have you included everything in your Direct marketing services cost models?

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      104. Where is it measured?

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      105. How do you prevent mis-estimating cost?

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      106. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      107. How do you verify and develop ideas and innovations?

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      108. What is measured? Why?

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      109. How do you verify and validate the Direct marketing services data?

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      110. Are there measurements based on task performance?

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      111. How will measures be used to manage and adapt?

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      112. Are there any easy-to-implement alternatives to Direct marketing services? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      113. Does management have the right priorities among projects?

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      114. How do you measure efficient delivery of Direct marketing services services?

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      115. Do you have an issue in getting priority?

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      116. Do the benefits outweigh the costs?

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      117. What does your operating model cost?

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      118. What is the cause of any Direct marketing services gaps?

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      119. Are the units of measure consistent?

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      120. When should you bother with diagrams?

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      121. What happens if cost savings do not materialize?

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      122. What are your primary costs, revenues, assets?

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