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      8. What is the scope of the Infrastructure-as-a-service effort?

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      9. What constraints exist that might impact the team?

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      10. How is the team tracking and documenting its work?

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      11. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      12. What is the context?

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      13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      14. The political context: who holds power?

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      15. What sources do you use to gather information for a Infrastructure-as-a-service study?

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      16. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      17. What critical content must be communicated – who, what, when, where, and how?

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      18. What system do you use for gathering Infrastructure-as-a-service information?

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      19. Are all requirements met?

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      20. Is there a critical path to deliver Infrastructure-as-a-service results?

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      21. Have all of the relationships been defined properly?

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      22. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      23. Is the team equipped with available and reliable resources?

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      24. How do you gather requirements?

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      25. Is there any additional Infrastructure-as-a-service definition of success?

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      26. Are there different segments of customers?

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      27. Will team members perform Infrastructure-as-a-service work when assigned and in a timely fashion?

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      28. How does the Infrastructure-as-a-service manager ensure against scope creep?

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      29. Who approved the Infrastructure-as-a-service scope?

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      30. Does the team have regular meetings?

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      31. Do you have a Infrastructure-as-a-service success story or case study ready to tell and share?

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      32. Is the Infrastructure-as-a-service scope complete and appropriately sized?

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      33. Is the team sponsored by a champion or stakeholder leader?

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      34. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      35. What is a worst-case scenario for losses?

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      36. Is the work to date meeting requirements?

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      37. Who defines (or who defined) the rules and roles?

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      38. Has a team charter been developed and communicated?

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      39. Are there any constraints known that bear on the ability to perform Infrastructure-as-a-service work? How is the team addressing them?

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      40. Are the Infrastructure-as-a-service requirements complete?

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      41. Are audit criteria, scope, frequency and methods defined?

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      42. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      43. What is the definition of Infrastructure-as-a-service excellence?

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      44. Scope of sensitive information?

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      45. Are roles and responsibilities formally defined?

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      46. What intelligence can you gather?

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      47. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      48. When is/was the Infrastructure-as-a-service start date?

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      49. Who is gathering information?

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      50. Is there a clear Infrastructure-as-a-service case definition?

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      51. Are resources adequate for the scope?

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      52. How do you gather the stories?

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      53. What information should you gather?

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      54. Are improvement team members fully trained on Infrastructure-as-a-service?

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      55. Are the Infrastructure-as-a-service requirements testable?

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      56. What would be the goal or target for a Infrastructure-as-a-service’s improvement team?

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      57. How would you define the culture at your organization, how susceptible is it to Infrastructure-as-a-service changes?

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      58. Has everyone on the team, including the team leaders, been properly trained?

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      59. What are the Infrastructure-as-a-service tasks and definitions?

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      60. What are the compelling stakeholder reasons for embarking on Infrastructure-as-a-service?

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      61. How do you gather Infrastructure-as-a-service requirements?

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      62. What customer feedback methods were used to solicit their input?

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      63. What are the rough order estimates on cost savings/opportunities that Infrastructure-as-a-service brings?

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