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round to the nearest tenth. Then transfer to the corresponding spoke in the Infrastructure As A Service Scorecard on the second next page of the Self-Assessment.

      Your completed Infrastructure As A Service Scorecard will give you a clear presentation of which Infrastructure As A Service areas need attention.

      Infrastructure As A Service

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Infrastructure As A Service

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Infrastructure As A Service

      Scorecard Example13

      Infrastructure As A Service

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Infrastructure As A Service and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Infrastructure As A Service130

      1.1 Project Charter: Infrastructure As A Service132

      1.2 Stakeholder Register: Infrastructure As A Service134

      1.3 Stakeholder Analysis Matrix: Infrastructure As A Service135

      2.0 Planning Process Group: Infrastructure As A Service137

      2.1 Project Management Plan: Infrastructure As A Service139

      2.2 Scope Management Plan: Infrastructure As A Service141

      2.3 Requirements Management Plan: Infrastructure As A Service143

      2.4 Requirements Documentation: Infrastructure As A Service145

      2.5 Requirements Traceability Matrix: Infrastructure As A Service147

      2.6 Project Scope Statement: Infrastructure As A Service149

      2.7 Assumption and Constraint Log: Infrastructure As A Service151

      2.8 Work Breakdown Structure: Infrastructure As A Service153

      2.9 WBS Dictionary: Infrastructure As A Service155

      2.10 Schedule Management Plan: Infrastructure As A Service157

      2.11 Activity List: Infrastructure As A Service159

      2.12 Activity Attributes: Infrastructure As A Service161

      2.13 Milestone List: Infrastructure As A Service163

      2.14 Network Diagram: Infrastructure As A Service165

      2.15 Activity Resource Requirements: Infrastructure As A Service167

      2.16 Resource Breakdown Structure: Infrastructure As A Service169

      2.17 Activity Duration Estimates: Infrastructure As A Service171

      2.18 Duration Estimating Worksheet: Infrastructure As A Service173

      2.19 Project Schedule: Infrastructure As A Service175

      2.20 Cost Management Plan: Infrastructure As A Service177

      2.21 Activity Cost Estimates: Infrastructure As A Service179

      2.22 Cost Estimating Worksheet: Infrastructure As A Service181

      2.23 Cost Baseline: Infrastructure As A Service183

      2.24 Quality Management Plan: Infrastructure As A Service185

      2.25 Quality Metrics: Infrastructure As A Service187

      2.26 Process Improvement Plan: Infrastructure As A Service189

      2.27 Responsibility Assignment Matrix: Infrastructure As A Service191

      2.28 Roles and Responsibilities: Infrastructure As A Service193

      2.29 Human Resource Management Plan: Infrastructure As A Service195

      2.30 Communications Management Plan: Infrastructure As A Service197

      2.31 Risk Management Plan: Infrastructure As A Service199

      2.32 Risk Register: Infrastructure As A Service201

      2.33 Probability and Impact Assessment: Infrastructure As A Service203

      2.34 Probability and Impact Matrix: Infrastructure As A Service205

      2.35 Risk Data Sheet: Infrastructure As A Service207

      2.36 Procurement Management Plan: Infrastructure As A Service209

      2.37 Source Selection Criteria: Infrastructure As A Service211

      2.38 Stakeholder Management Plan: Infrastructure As A Service213

      2.39 Change Management Plan: Infrastructure As A Service215

      3.0 Executing Process Group: Infrastructure As A Service217

      3.1 Team Member Status Report: Infrastructure As A Service219

      3.2 Change Request: Infrastructure As A Service221

      3.3 Change Log: Infrastructure As A Service223

      3.4 Decision Log: Infrastructure As A Service225

      3.5 Quality Audit: Infrastructure As A Service227

      3.6 Team Directory: Infrastructure As A Service229

      3.7 Team Operating Agreement: Infrastructure As A Service231

      3.8 Team Performance Assessment: Infrastructure As A Service233

      3.9 Team Member Performance Assessment: Infrastructure As A Service235

      3.10 Issue Log: Infrastructure As A Service237

      4.0 Monitoring and Controlling Process Group: Infrastructure As A Service239

      4.1 Project Performance Report: Infrastructure As A Service241

      4.2 Variance Analysis: Infrastructure As A Service243

      4.3 Earned Value Status: Infrastructure As A Service245

      4.4 Risk Audit: Infrastructure As A Service247

      4.5 Contractor Status Report: Infrastructure As A Service249

      4.6 Formal Acceptance: Infrastructure As A Service251

      5.0 Closing Process Group: Infrastructure As A Service253

      5.1 Procurement Audit: Infrastructure As A Service255

      5.2 Contract Close-Out: Infrastructure As A Service258

      5.3 Project or Phase Close-Out: Infrastructure As A Service260

      5.4 Lessons Learned: Infrastructure As A Service262

      Index264

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable

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