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formally defined?

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      134. What are the requirements for audit information?

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      135. What baselines are required to be defined and managed?

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      136. Has the Google Apps work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Google Apps Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you prevent mis-estimating cost?

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      2. How will costs be allocated?

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      3. What do people want to verify?

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      4. How will measures be used to manage and adapt?

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      5. Are you aware of what could cause a problem?

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      6. Will business interruption insurance provide coverage if your business goes down because of problem at cloud vendor?

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      7. How do your measurements capture actionable Google Apps information for use in exceeding your customers expectations and securing your customers engagement?

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      8. What is the total fixed cost?

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      9. Where is the cost?

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      10. What could cause delays in the schedule?

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      11. Will the change cause users to behave differently?

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      12. What are the costs of reform?

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      13. Which costs should be taken into account?

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      14. What causes extra work or rework?

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      15. What are the operational costs after Google Apps deployment?

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      16. What are the uncertainties surrounding estimates of impact?

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      17. Was a life-cycle cost analysis performed?

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      18. Do you have an issue in getting priority?

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      19. What are your key Google Apps organizational performance measures, including key short and longer-term financial measures?

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      20. What is the average time taken for an analyst to respond to an email?

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      21. Where is it measured?

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      22. Are the measurements objective?

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      23. When are costs are incurred?

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      24. What drives O&M cost?

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      25. What potential environmental factors impact the Google Apps effort?

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      26. What harm might be caused?

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      27. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      28. How is the value delivered by Google Apps being measured?

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      29. How will you measure success?

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      30. Are actual costs in line with budgeted costs?

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      31. How do you measure success?

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      32. What does losing customers cost your organization?

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      33. Why do you expend time and effort to implement measurement, for whom?

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      34. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      35. Is a follow-up focused external Google Apps review required?

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      36. What are predictive Google Apps analytics?

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      37. What do you measure and why?

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      38. What is measured? Why?

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      39. Are missed Google Apps opportunities costing your organization money?

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      40. What relevant entities could be measured?

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      41. How can you manage cost down?

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      42. What can be used to verify compliance?

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      43. How do you measure efficient delivery of Google Apps services?

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      44. How frequently do you track Google Apps measures?

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      45. How will effects be measured?

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      46. How do you verify performance?

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      47. How do you verify the Google Apps requirements quality?

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      48. How will your organization measure success?

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      49. How much does it cost?

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      50. The approach of traditional Google Apps works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable

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