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      20. What is the definition of success?

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      21. What are the dynamics of the communication plan?

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      22. Is the scope of Google Apps defined?

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      23. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      24. What is the scope of Google Apps?

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      25. What are the core elements of the Google Apps business case?

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      26. Have all of the relationships been defined properly?

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      27. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      28. What Google Apps requirements should be gathered?

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      29. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      30. Are customers identified and high impact areas defined?

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      31. Will team members perform Google Apps work when assigned and in a timely fashion?

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      32. What is the definition of Google Apps excellence?

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      33. Has a Google Apps requirement not been met?

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      34. How can the value of Google Apps be defined?

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      35. What would be the goal or target for a Google Apps’s improvement team?

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      36. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      37. Are the Google Apps requirements complete?

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      38. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      39. When is/was the Google Apps start date?

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      40. Do you have a Google Apps success story or case study ready to tell and share?

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      41. Are team charters developed?

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      42. Who approved the Google Apps scope?

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      43. What Google Apps services do you require?

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      44. How do you gather the stories?

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      45. Is a fully trained team formed, supported, and committed to work on the Google Apps improvements?

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      46. Is Google Apps linked to key stakeholder goals and objectives?

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      47. Is the work to date meeting requirements?

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      48. Is there a critical path to deliver Google Apps results?

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      49. Who are the Google Apps improvement team members, including Management Leads and Coaches?

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      50. What key stakeholder process output measure(s) does Google Apps leverage and how?

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      51. How will the Google Apps team and the group measure complete success of Google Apps?

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      52. Is there a Google Apps management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      53. Is scope creep really all bad news?

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      54. What is out of scope?

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      55. What defines best in class?

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      56. Has a high-level ‘as is’ process map been completed, verified and validated?

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      57. What is the scope of the Google Apps effort?

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      58. What are the tasks and definitions?

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      59. Why are you doing Google Apps and what is the scope?

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      60. How would you define the culture at your organization, how susceptible is it to Google Apps changes?

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      61. What happens if Google Apps’s scope changes?

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      62. Has a project plan, Gantt chart, or similar been developed/completed?

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      63. Is there a clear Google Apps case definition?

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      64. What information should you gather?

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      65. Are all requirements met?

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      66. Are required metrics defined, what are they?

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      67. What scope do you want your strategy to cover?

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      68. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      69. What is in the scope and what is not in scope?

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      70. Are customer(s) identified and segmented according to their different needs and requirements?

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      71. What is in scope?

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      72. Is the Google Apps scope manageable?

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      73. How do you gather requirements?

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      74. How do you manage unclear Google Apps requirements?

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      75. What is the scope of the Google Apps work?

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      76. Do you have organizational privacy requirements?

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      77. Does the team have regular meetings?

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      78. How often

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