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How do you assess your Google Apps workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      64. Do you need to avoid or amend any Google Apps activities?

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      65. How are the Google Apps’s objectives aligned to the group’s overall stakeholder strategy?

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      66. What skills and knowledge will users need?

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      67. Do you know what you need to know about Google Apps?

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      68. What is the smallest subset of the problem you can usefully solve?

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      69. What happens in the event of a security breach?

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      70. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      71. What Google Apps events should you attend?

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      72. What training and capacity building actions are needed to implement proposed reforms?

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      73. What complementary actions are needed by organizations that adopt it?

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      74. What vendors make products that address the Google Apps needs?

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      75. How do you take a forward-looking perspective in identifying Google Apps research related to market response and models?

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      76. What is the extent or complexity of the Google Apps problem?

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      77. When a Google Apps manager recognizes a problem, what options are available?

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      78. What creative shifts do you need to take?

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      79. How do you recognize an objection?

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      80. Does your organization need more Google Apps education?

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      81. Whom do you really need or want to serve?

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      82. Is the quality assurance team identified?

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      83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      84. What type of liability coverage handles claims that arise from privacy breaches or other events at the cloud level?

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      85. Do you recognize Google Apps achievements?

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      86. What Google Apps problem should be solved?

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      87. Are employees recognized for desired behaviors?

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      88. Are losses recognized in a timely manner?

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      89. Who needs budgets?

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      90. Are there regulatory / compliance issues?

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      91. What is the Google Apps problem definition? What do you need to resolve?

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      92. What are the expected benefits of Google Apps to the stakeholder?

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      93. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      94. How can auditing be a preventative security measure?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Google Apps Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is the team sponsored by a champion or stakeholder leader?

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      2. How are consistent Google Apps definitions important?

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      3. What are the rough order estimates on cost savings/opportunities that Google Apps brings?

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      4. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      5. Are improvement team members fully trained on Google Apps?

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      6. Is it clearly defined in and to your organization what you do?

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      7. What is out-of-scope initially?

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      8. What are the compelling stakeholder reasons for embarking on Google Apps?

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      9. Has everyone on the team, including the team leaders, been properly trained?

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      10. What gets examined?

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      11. Is full participation by members in regularly held team meetings guaranteed?

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      12. Is special Google Apps user knowledge required?

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      13. What customer feedback methods were used to solicit their input?

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      14. Do you all define Google Apps in the same way?

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      15. What knowledge or experience is required?

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      16. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      17. What are the Google Apps use cases?

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      18. What is the worst case scenario?

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      19. What system do you use for gathering Google Apps information?

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