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and supplements to contracts?

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      106. What customer feedback methods were used to solicit their input?

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      107. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      108. What happens if Integrated vehicle health management’s scope changes?

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      109. How do you manage unclear Integrated vehicle health management requirements?

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      110. What is the context?

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      111. Is the scope of Integrated vehicle health management defined?

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      112. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      113. What is the definition of Integrated vehicle health management excellence?

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      114. What are the compelling stakeholder reasons for embarking on Integrated vehicle health management?

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      115. Is it clearly defined in and to your organization what you do?

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      116. What are the record-keeping requirements of Integrated vehicle health management activities?

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      117. How do you gather requirements?

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      118. Is scope creep really all bad news?

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      119. Is data collected and displayed to better understand customer(s) critical needs and requirements.

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      120. Who defines (or who defined) the rules and roles?

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      121. What Integrated vehicle health management services do you require?

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      122. What are the Integrated vehicle health management use cases?

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      123. What are the dynamics of the communication plan?

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      124. What is in scope?

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      125. What is the scope of the Integrated vehicle health management effort?

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      126. How is the team tracking and documenting its work?

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      127. Are the Integrated vehicle health management requirements complete?

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      128. Has a team charter been developed and communicated?

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      129. Is there a clear Integrated vehicle health management case definition?

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      130. How do you manage scope?

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      131. Has the direction changed at all during the course of Integrated vehicle health management? If so, when did it change and why?

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      132. What constraints exist that might impact the team?

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      133. What critical content must be communicated – who, what, when, where, and how?

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      134. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      135. Are accountability and ownership for Integrated vehicle health management clearly defined?

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      136. Have specific policy objectives been defined?

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      137. The political context: who holds power?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Integrated vehicle health management Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How do you verify and develop ideas and innovations?

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      2. What evidence is there and what is measured?

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      3. How can you reduce the costs of obtaining inputs?

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      4. What are your key Integrated vehicle health management organizational performance measures, including key short and longer-term financial measures?

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      5. What are the current costs of the Integrated vehicle health management process?

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      6. What are the costs of delaying Integrated vehicle health management action?

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      7. The approach of traditional Integrated vehicle health management works for detail complexity but is focused on a systematic approach rather than an understanding of the nature of systems themselves, what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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      8. Are there competing Integrated vehicle health management priorities?

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      9. Among the Integrated vehicle health management product and service cost to be estimated, which is considered hardest to estimate?

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      10. Have you included everything in your Integrated vehicle health management cost models?

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      11. Why do you expend time and effort to implement measurement, for whom?

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      12. What is your Integrated vehicle health management quality cost segregation study?

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      13. How will you measure your Integrated vehicle health management effectiveness?

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      14. How do you verify the authenticity of the data and information used?

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      15. How will your organization measure success?

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