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      105. What causes extra work or rework?

      <--- Score

      106. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Computer Based Training services/products?

      <--- Score

      107. How do you measure success?

      <--- Score

      108. Do you effectively measure and reward individual and team performance?

      <--- Score

      109. Why do the measurements/indicators matter?

      <--- Score

      110. What are your customers expectations and measures?

      <--- Score

      111. Are indirect costs charged to the Computer Based Training program?

      <--- Score

      112. What are allowable costs?

      <--- Score

      113. What do people want to verify?

      <--- Score

      114. Are you taking your company in the direction of better and revenue or cheaper and cost?

      <--- Score

      115. How do your measurements capture actionable Computer Based Training information for use in exceeding your customers expectations and securing your customers engagement?

      <--- Score

      116. At what cost?

      <--- Score

      117. How frequently do you track Computer Based Training measures?

      <--- Score

      118. What is the root cause(s) of the problem?

      <--- Score

      119. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

      <--- Score

      120. How long to keep data and how to manage retention costs?

      <--- Score

      121. How can you measure Computer Based Training in a systematic way?

      <--- Score

      122. What is the cause of any Computer Based Training gaps?

      <--- Score

      123. What is an unallowable cost?

      <--- Score

      124. What are the operational costs after Computer Based Training deployment?

      <--- Score

      125. How do you verify the authenticity of the data and information used?

      <--- Score

      126. How to cause the change?

      <--- Score

      127. When are costs are incurred?

      <--- Score

      128. What can be used to verify compliance?

      <--- Score

      129. When should you bother with diagrams?

      <--- Score

      130. How do you measure efficient delivery of Computer Based Training services?

      <--- Score

      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Computer Based Training Index at the beginning of the Self-Assessment.

      CRITERION #4: ANALYZE:

      INTENT: Analyze causes, assumptions and hypotheses.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you have the authority to produce the output?

      <--- Score

      2. What were the financial benefits resulting from any ‘ground fruit or low-hanging fruit’ (quick fixes)?

      <--- Score

      3. How is data used for program management and improvement?

      <--- Score

      4. Are your outputs consistent?

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