LITMIR.BIZ

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Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      10. Is scope creep really all bad news?

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      11. Are there different segments of customers?

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      12. Why are you doing Community Information Systems and what is the scope?

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      13. What critical content must be communicated – who, what, when, where, and how?

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      14. What information do you gather?

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      15. Has a Community Information Systems requirement not been met?

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      16. Do you have a Community Information Systems success story or case study ready to tell and share?

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      17. What is the worst case scenario?

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      18. How are consistent Community Information Systems definitions important?

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      19. What was the context?

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      20. Is the scope of Community Information Systems defined?

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      21. Is it clearly defined in and to your organization what you do?

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      22. How will the Community Information Systems team and the group measure complete success of Community Information Systems?

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      23. Have all of the relationships been defined properly?

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      24. If substitutes have been appointed, have they been briefed on the Community Information Systems goals and received regular communications as to the progress to date?

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      25. How do you keep key subject matter experts in the loop?

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      26. Is Community Information Systems currently on schedule according to the plan?

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      27. Is special Community Information Systems user knowledge required?

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      28. Where can you gather more information?

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      29. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      30. Are the Community Information Systems requirements testable?

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      31. What is the definition of success?

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      32. Is Community Information Systems linked to key stakeholder goals and objectives?

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      33. What knowledge or experience is required?

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      34. How and when will the baselines be defined?

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      35. What is the scope of the Community Information Systems work?

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      36. What are the record-keeping requirements of Community Information Systems activities?

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      37. Are required metrics defined, what are they?

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      38. How is the team tracking and documenting its work?

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      39. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      40. The political context: who holds power?

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      41. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      42. Are audit criteria, scope, frequency and methods defined?

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      43. When is/was the Community Information Systems start date?

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      44. What constraints exist that might impact the team?

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      45. What Community Information Systems services do you require?

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      46. Has the direction changed at all during the course of Community Information Systems? If so, when did it change and why?

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      47. How do you manage scope?

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      48. How would you define the culture at your organization, how susceptible is it to Community Information Systems changes?

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      49. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      50. What is the context?

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      51. How do you build the right business case?

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      52. What are the Community Information Systems tasks and definitions?

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      53. Who defines (or who defined) the rules and roles?

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      54. Is the Community Information Systems scope complete and appropriately sized?

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      55. When are meeting minutes sent out? Who is on the distribution list?

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      56. What are the Community Information Systems use cases?

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      57. Are roles and responsibilities formally defined?

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      58. How do you manage changes in Community Information Systems requirements?

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      59. What gets examined?

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      60. What are the core elements of the Community Information Systems business case?

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      61. What is the scope of the Community Information Systems effort?

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      62. How will variation in the actual durations of each activity be dealt with to ensure that the expected Community Information Systems results are met?

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      63. Are resources adequate for the scope?

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