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formula provided, and round to the nearest tenth. Then transfer to the corresponding spoke in the Community Information Systems Scorecard on the second next page of the Self-Assessment.

      Your completed Community Information Systems Scorecard will give you a clear presentation of which Community Information Systems areas need attention.

      Community Information Systems

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Community Information Systems

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Community Information Systems

      Scorecard Example13

      Community Information Systems

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:76

      CRITERION #6: CONTROL:92

      CRITERION #7: SUSTAIN:105

      Community Information Systems and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Community Information Systems132

      1.1 Project Charter: Community Information Systems134

      1.2 Stakeholder Register: Community Information Systems136

      1.3 Stakeholder Analysis Matrix: Community Information Systems137

      2.0 Planning Process Group: Community Information Systems139

      2.1 Project Management Plan: Community Information Systems142

      2.2 Scope Management Plan: Community Information Systems144

      2.3 Requirements Management Plan: Community Information Systems146

      2.4 Requirements Documentation: Community Information Systems149

      2.5 Requirements Traceability Matrix: Community Information Systems151

      2.6 Project Scope Statement: Community Information Systems153

      2.7 Assumption and Constraint Log: Community Information Systems155

      2.8 Work Breakdown Structure: Community Information Systems157

      2.9 WBS Dictionary: Community Information Systems159

      2.10 Schedule Management Plan: Community Information Systems161

      2.11 Activity List: Community Information Systems163

      2.12 Activity Attributes: Community Information Systems165

      2.13 Milestone List: Community Information Systems167

      2.14 Network Diagram: Community Information Systems169

      2.15 Activity Resource Requirements: Community Information Systems171

      2.16 Resource Breakdown Structure: Community Information Systems172

      2.17 Activity Duration Estimates: Community Information Systems174

      2.18 Duration Estimating Worksheet: Community Information Systems176

      2.19 Project Schedule: Community Information Systems178

      2.20 Cost Management Plan: Community Information Systems180

      2.21 Activity Cost Estimates: Community Information Systems182

      2.22 Cost Estimating Worksheet: Community Information Systems184

      2.23 Cost Baseline: Community Information Systems186

      2.24 Quality Management Plan: Community Information Systems188

      2.25 Quality Metrics: Community Information Systems190

      2.26 Process Improvement Plan: Community Information Systems192

      2.27 Responsibility Assignment Matrix: Community Information Systems194

      2.28 Roles and Responsibilities: Community Information Systems196

      2.29 Human Resource Management Plan: Community Information Systems198

      2.30 Communications Management Plan: Community Information Systems200

      2.31 Risk Management Plan: Community Information Systems202

      2.32 Risk Register: Community Information Systems204

      2.33 Probability and Impact Assessment: Community Information Systems206

      2.34 Probability and Impact Matrix: Community Information Systems208

      2.35 Risk Data Sheet: Community Information Systems210

      2.36 Procurement Management Plan: Community Information Systems212

      2.37 Source Selection Criteria: Community Information Systems214

      2.38 Stakeholder Management Plan: Community Information Systems216

      2.39 Change Management Plan: Community Information Systems218

      3.0 Executing Process Group: Community Information Systems220

      3.1 Team Member Status Report: Community Information Systems222

      3.2 Change Request: Community Information Systems224

      3.3 Change Log: Community Information Systems226

      3.4 Decision Log: Community Information Systems228

      3.5 Quality Audit: Community Information Systems230

      3.6 Team Directory: Community Information Systems233

      3.7 Team Operating Agreement: Community Information Systems235

      3.8 Team Performance Assessment: Community Information Systems237

      3.9 Team Member Performance Assessment: Community Information Systems239

      3.10 Issue Log: Community Information Systems241

      4.0 Monitoring and Controlling Process Group: Community Information Systems243

      4.1 Project Performance Report: Community Information Systems245

      4.2 Variance Analysis: Community Information Systems247

      4.3 Earned Value Status: Community Information Systems249

      4.4 Risk Audit: Community Information Systems251

      4.5 Contractor Status Report: Community Information Systems253

      4.6 Formal Acceptance: Community Information Systems255

      5.0 Closing Process Group: Community Information Systems257

      5.1 Procurement Audit: Community Information Systems259

      5.2 Contract Close-Out: Community Information Systems262

      5.3 Project or Phase Close-Out: Community Information Systems264

      5.4 Lessons Learned: Community Information Systems266

      Index268

      CRITERION

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