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of the customer’ (obtained feedback – qualitative and quantitative)?

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      79. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      80. Is Analytical tool currently on schedule according to the plan?

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      81. Are the Analytical tool requirements testable?

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      82. Have all basic functions of Analytical tool been defined?

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      83. Do you have a Analytical tool success story or case study ready to tell and share?

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      84. Are there any constraints known that bear on the ability to perform Analytical tool work? How is the team addressing them?

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      85. Is the scope of Analytical tool defined?

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      86. Is the team formed and are team leaders (Coaches and Management Leads) assigned?

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      87. What is the scope of Analytical tool?

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      88. How do you gather requirements?

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      89. Is it clearly defined in and to your organization what you do?

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      90. Are customer(s) identified and segmented according to their different needs and requirements?

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      91. Is there a critical path to deliver Analytical tool results?

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      92. Is the work to date meeting requirements?

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      93. What is the definition of success?

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      94. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      95. What gets examined?

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      96. Has/have the customer(s) been identified?

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      97. Has your scope been defined?

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      98. Has the direction changed at all during the course of Analytical tool? If so, when did it change and why?

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      99. How can the value of Analytical tool be defined?

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      100. What are (control) requirements for Analytical tool Information?

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      101. How do you build the right business case?

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      102. How often are the team meetings?

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      103. What are the rough order estimates on cost savings/opportunities that Analytical tool brings?

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      104. What would be the goal or target for a Analytical tool’s improvement team?

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      105. What key stakeholder process output measure(s) does Analytical tool leverage and how?

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      106. What Analytical tool services do you require?

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      107. Are audit criteria, scope, frequency and methods defined?

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      108. How and when will the baselines be defined?

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      109. Is the Analytical tool scope manageable?

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      110. What are the compelling stakeholder reasons for embarking on Analytical tool?

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      111. What knowledge or experience is required?

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      112. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      113. If substitutes have been appointed, have they been briefed on the Analytical tool goals and received regular communications as to the progress to date?

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      114. How do you gather the stories?

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      115. Does the scope remain the same?

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      116. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      117. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      118. What are the core elements of the Analytical tool business case?

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      119. What are the record-keeping requirements of Analytical tool activities?

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      120. What happens if Analytical tool’s scope changes?

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      121. Who approved the Analytical tool scope?

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      122. What are the Analytical tool use cases?

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      123. Is Analytical tool linked to key stakeholder goals and objectives?

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      124. Are different versions of process maps needed to account for the different types of inputs?

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      125. What is the worst case scenario?

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      126. Has everyone on the team, including the team leaders, been properly trained?

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      127. When are meeting minutes sent out? Who is on the distribution list?

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      128. What critical content must be communicated – who, what, when, where, and how?

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      129. Is a fully trained team formed, supported, and committed to work on the Analytical tool improvements?

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      130. What is out-of-scope initially?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Analytical tool Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance

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