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including skills, competencies, and staffing levels?

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      59. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      60. Is it needed?

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      61. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      62. When a Health care services manager recognizes a problem, what options are available?

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      63. How do you identify the kinds of information that you will need?

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      64. What are the timeframes required to resolve each of the issues/problems?

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      65. What is the problem or issue?

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      66. Will Health care services deliverables need to be tested and, if so, by whom?

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      67. Are there any specific expectations or concerns about the Health care services team, Health care services itself?

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      68. What Health care services coordination do you need?

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      69. Why is this needed?

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      70. What are the Health care services resources needed?

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      71. What does Health care services success mean to the stakeholders?

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      72. What would happen if Health care services weren’t done?

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      73. How does it fit into your organizational needs and tasks?

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      74. What information do users need?

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      75. What Health care services capabilities do you need?

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      76. Think about the people you identified for your Health care services project and the project responsibilities you would assign to them, what kind of training do you think they would need to perform these responsibilities effectively?

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      77. What situation(s) led to this Health care services Self Assessment?

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      78. What is the problem and/or vulnerability?

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      79. Do you need different information or graphics?

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      80. Are there recognized Health care services problems?

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      81. Have you identified your Health care services key performance indicators?

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      82. Where do you need to exercise leadership?

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      83. How can auditing be a preventative security measure?

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      84. What are the stakeholder objectives to be achieved with Health care services?

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      85. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      86. What extra resources will you need?

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      87. What prevents you from making the changes you know will make you a more effective Health care services leader?

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      88. Do you need to avoid or amend any Health care services activities?

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      89. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      90. What is the Health care services problem definition? What do you need to resolve?

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      91. Does Health care services create potential expectations in other areas that need to be recognized and considered?

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      92. Who are your key stakeholders who need to sign off?

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      93. Which needs are not included or involved?

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      94. Do you have/need 24-hour access to key personnel?

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      95. How do you take a forward-looking perspective in identifying Health care services research related to market response and models?

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      96. Will it solve real problems?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Health care services Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How did the Health care services manager receive input to the development of a Health care services improvement plan and the estimated completion dates/times of each activity?

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      2. What is the scope of Health care services?

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      3. Who are the Health care services improvement team members, including Management Leads and Coaches?

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      4. What was the context?

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      5. Do you have a Health care services success story or case study ready to tell and share?

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      6. Is the Health care services scope manageable?

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      7. Why are you doing Health care services and what is the scope?

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      8. What knowledge or experience is required?

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      9. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      10. Are audit criteria, scope, frequency and methods defined?

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      11. Is there any additional Health care services definition of success?

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