LITMIR.BIZ

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Health Care Services

      Scorecard Example12

      Health Care Services

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:102

      Health Care Services and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Health Care Services128

      1.1 Project Charter: Health Care Services130

      1.2 Stakeholder Register: Health Care Services132

      1.3 Stakeholder Analysis Matrix: Health Care Services133

      2.0 Planning Process Group: Health Care Services135

      2.1 Project Management Plan: Health Care Services137

      2.2 Scope Management Plan: Health Care Services139

      2.3 Requirements Management Plan: Health Care Services141

      2.4 Requirements Documentation: Health Care Services143

      2.5 Requirements Traceability Matrix: Health Care Services145

      2.6 Project Scope Statement: Health Care Services147

      2.7 Assumption and Constraint Log: Health Care Services149

      2.8 Work Breakdown Structure: Health Care Services151

      2.9 WBS Dictionary: Health Care Services153

      2.10 Schedule Management Plan: Health Care Services155

      2.11 Activity List: Health Care Services157

      2.12 Activity Attributes: Health Care Services159

      2.13 Milestone List: Health Care Services161

      2.14 Network Diagram: Health Care Services163

      2.15 Activity Resource Requirements: Health Care Services165

      2.16 Resource Breakdown Structure: Health Care Services167

      2.17 Activity Duration Estimates: Health Care Services169

      2.18 Duration Estimating Worksheet: Health Care Services171

      2.19 Project Schedule: Health Care Services173

      2.20 Cost Management Plan: Health Care Services175

      2.21 Activity Cost Estimates: Health Care Services177

      2.22 Cost Estimating Worksheet: Health Care Services179

      2.23 Cost Baseline: Health Care Services181

      2.24 Quality Management Plan: Health Care Services183

      2.25 Quality Metrics: Health Care Services185

      2.26 Process Improvement Plan: Health Care Services187

      2.27 Responsibility Assignment Matrix: Health Care Services189

      2.28 Roles and Responsibilities: Health Care Services191

      2.29 Human Resource Management Plan: Health Care Services193

      2.30 Communications Management Plan: Health Care Services195

      2.31 Risk Management Plan: Health Care Services197

      2.32 Risk Register: Health Care Services199

      2.33 Probability and Impact Assessment: Health Care Services201

      2.34 Probability and Impact Matrix: Health Care Services203

      2.35 Risk Data Sheet: Health Care Services205

      2.36 Procurement Management Plan: Health Care Services207

      2.37 Source Selection Criteria: Health Care Services209

      2.38 Stakeholder Management Plan: Health Care Services211

      2.39 Change Management Plan: Health Care Services213

      3.0 Executing Process Group: Health Care Services215

      3.1 Team Member Status Report: Health Care Services217

      3.2 Change Request: Health Care Services219

      3.3 Change Log: Health Care Services221

      3.4 Decision Log: Health Care Services223

      3.5 Quality Audit: Health Care Services225

      3.6 Team Directory: Health Care Services228

      3.7 Team Operating Agreement: Health Care Services230

      3.8 Team Performance Assessment: Health Care Services232

      3.9 Team Member Performance Assessment: Health Care Services234

      3.10 Issue Log: Health Care Services236

      4.0 Monitoring and Controlling Process Group: Health Care Services238

      4.1 Project Performance Report: Health Care Services240

      4.2 Variance Analysis: Health Care Services242

      4.3 Earned Value Status: Health Care Services244

      4.4 Risk Audit: Health Care Services246

      4.5 Contractor Status Report: Health Care Services248

      4.6 Formal Acceptance: Health Care Services250

      5.0 Closing Process Group: Health Care Services252

      5.1 Procurement Audit: Health Care Services254

      5.2 Contract Close-Out: Health Care Services256

      5.3 Project or Phase Close-Out: Health Care Services258

      5.4 Lessons Learned: Health Care Services260

      Index262

      CRITERION #1: RECOGNIZE