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clear when you think of the day ahead of you what activities and tasks you need to complete?

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      57. Do you recognize Community health services achievements?

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      58. Where is training needed?

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      59. Are employees recognized for desired behaviors?

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      60. Who else hopes to benefit from it?

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      61. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      62. How can auditing be a preventative security measure?

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      63. What training and capacity building actions are needed to implement proposed reforms?

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      64. Can management personnel recognize the monetary benefit of Community health services?

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      65. How does it fit into your organizational needs and tasks?

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      66. What situation(s) led to this Community health services Self Assessment?

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      67. What is the recognized need?

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      68. How do you recognize an objection?

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      69. How much are sponsors, customers, partners, stakeholders involved in Community health services? In other words, what are the risks, if Community health services does not deliver successfully?

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      70. What are the minority interests and what amount of minority interests can be recognized?

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      71. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      72. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      73. What needs to stay?

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      74. Is the need for organizational change recognized?

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      75. What prevents you from making the changes you know will make you a more effective Community health services leader?

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      76. How are you going to measure success?

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      77. Are there regulatory / compliance issues?

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      78. Will a response program recognize when a crisis occurs and provide some level of response?

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      79. Are losses recognized in a timely manner?

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      80. What do employees need in the short term?

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      81. How many trainings, in total, are needed?

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      82. What creative shifts do you need to take?

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      83. What Community health services problem should be solved?

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      84. Why is this needed?

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      85. How do you identify subcontractor relationships?

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      86. Will it solve real problems?

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      87. How are the Community health services’s objectives aligned to the group’s overall stakeholder strategy?

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      88. For your Community health services project, identify and describe the business environment, is there more than one layer to the business environment?

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      89. What are the stakeholder objectives to be achieved with Community health services?

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      90. Will new equipment/products be required to facilitate Community health services delivery, for example is new software needed?

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      91. Does your organization need more Community health services education?

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      92. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      93. What are the timeframes required to resolve each of the issues/problems?

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      94. Which information does the Community health services business case need to include?

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      95. Are problem definition and motivation clearly presented?

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      96. Consider your own Community health services project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      97. What is the problem or issue?

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      98. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      99. What vendors make products that address the Community health services needs?

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      100. Is it needed?

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      101. Where do you need to exercise leadership?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Community health services Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. If substitutes have been appointed, have they been briefed on the Community health services goals and received regular communications as to the progress to date?

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      2. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      3. Has the

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