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what approach will permit your organization to deal with the kind of unpredictable emergent behaviors that dynamic complexity can introduce?

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      24. What are your customers expectations and measures?

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      25. Where is the cost?

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      26. What is the Enterprise service management business impact?

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      27. What do people want to verify?

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      28. Why a Enterprise service management focus?

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      29. What causes extra work or rework?

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      30. What does a Test Case verify?

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      31. How will you measure success?

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      32. What are the costs of delaying Enterprise service management action?

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      33. Are the Enterprise service management benefits worth its costs?

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      34. Does management have the right priorities among projects?

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      35. Do you verify that corrective actions were taken?

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      36. Which costs should be taken into account?

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      37. Where can you go to verify the info?

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      38. Will Enterprise service management have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      39. Are actual costs in line with budgeted costs?

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      40. What are the estimated costs of proposed changes?

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      41. What are the strategic priorities for this year?

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      42. Do you have a flow diagram of what happens?

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      43. Are the measurements objective?

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      44. How do you measure variability?

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      45. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      46. What users will be impacted?

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      47. How frequently do you verify your Enterprise service management strategy?

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      48. How will measures be used to manage and adapt?

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      49. How are costs allocated?

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      50. What harm might be caused?

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      51. How do your measurements capture actionable Enterprise service management information for use in exceeding your customers expectations and securing your customers engagement?

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      52. What happens if cost savings do not materialize?

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      53. Does the Enterprise service management task fit the client’s priorities?

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      54. What are you verifying?

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      55. Do you have an issue in getting priority?

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      56. How do you prevent mis-estimating cost?

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      57. When a disaster occurs, who gets priority?

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      58. What are the costs of reform?

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      59. What are the operational costs after Enterprise service management deployment?

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      60. How can you manage cost down?

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      61. Do you effectively measure and reward individual and team performance?

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      62. Are there competing Enterprise service management priorities?

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      63. How do you verify and validate the Enterprise service management data?

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      64. How can you measure Enterprise service management in a systematic way?

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      65. Which Enterprise service management impacts are significant?

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      66. How do you verify your resources?

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      67. How can you measure the performance?

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      68. How can you reduce the costs of obtaining inputs?

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      69. How do you measure efficient delivery of Enterprise service management services?

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      70. What measurements are being captured?

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      71. What is the total fixed cost?

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      72. How can a Enterprise service management test verify your ideas or assumptions?

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      73. What are your key Enterprise service management organizational performance measures, including key short and longer-term financial measures?

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      74. What do you measure and why?

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      75. What are your primary costs, revenues, assets?

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      76. What could cause delays in the schedule?

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      77. Are you aware of what could cause a problem?

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      78. How will you measure your Enterprise service management effectiveness?

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      79. What are the types and number of measures to use?

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      80. What causes mismanagement?

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      81. What evidence is there and what is measured?

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      82. Are indirect costs charged to the Enterprise service management program?

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