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      2. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      3. What was the context?

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      4. Is Enterprise service management required?

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      5. What Enterprise service management requirements should be gathered?

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      6. What sources do you use to gather information for a Enterprise service management study?

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      7. Are required metrics defined, what are they?

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      8. Are accountability and ownership for Enterprise service management clearly defined?

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      9. What happens if Enterprise service management’s scope changes?

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      10. Are there any constraints known that bear on the ability to perform Enterprise service management work? How is the team addressing them?

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      11. What are the compelling stakeholder reasons for embarking on Enterprise service management?

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      12. What scope do you want your strategy to cover?

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      13. How do you gather the stories?

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      14. Does the team have regular meetings?

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      15. Scope of sensitive information?

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      16. Has a high-level ‘as is’ process map been completed, verified and validated?

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      17. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      18. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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      19. Is Enterprise service management currently on schedule according to the plan?

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      20. How do you gather requirements?

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      21. What sort of initial information to gather?

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      22. When is/was the Enterprise service management start date?

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      23. Is the Enterprise service management scope complete and appropriately sized?

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      24. What scope to assess?

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      25. Are resources adequate for the scope?

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      26. What is in the scope and what is not in scope?

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      27. How do you gather Enterprise service management requirements?

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      28. How have you defined all Enterprise service management requirements first?

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      29. Are customer(s) identified and segmented according to their different needs and requirements?

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      30. Are different versions of process maps needed to account for the different types of inputs?

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      31. What is the scope of the Enterprise service management work?

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      32. Has a team charter been developed and communicated?

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      33. What is the scope of the Enterprise service management effort?

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      34. What system do you use for gathering Enterprise service management information?

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      35. Has the direction changed at all during the course of Enterprise service management? If so, when did it change and why?

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      36. Has a Enterprise service management requirement not been met?

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      37. What critical content must be communicated – who, what, when, where, and how?

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      38. What are the record-keeping requirements of Enterprise service management activities?

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      39. What is the definition of Enterprise service management excellence?

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      40. When is the estimated completion date?

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      41. How do you catch Enterprise service management definition inconsistencies?

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      42. Do you have organizational privacy requirements?

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      43. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      44. Who approved the Enterprise service management scope?

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      45. Has the Enterprise service management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      46. What are the Enterprise service management tasks and definitions?

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      47. Who defines (or who defined) the rules and roles?

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      48. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      49. Who are the Enterprise service management improvement team members, including Management Leads and Coaches?

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      50. Are roles and responsibilities formally defined?

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      51. What customer feedback methods were used to solicit their input?

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      52. Do you all define Enterprise service management in the same way?

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      53. What are the dynamics of the communication plan?

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      54. What information should you gather?

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      55. Are audit criteria, scope, frequency and methods defined?

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      56. Are the Enterprise service management requirements complete?

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