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Does your organization need more Enterprise service management education?

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      52. What is the problem and/or vulnerability?

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      53. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      54. What Enterprise service management capabilities do you need?

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      55. What information do users need?

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      56. What vendors make products that address the Enterprise service management needs?

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      57. What training and capacity building actions are needed to implement proposed reforms?

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      58. Do you recognize Enterprise service management achievements?

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      59. Can management personnel recognize the monetary benefit of Enterprise service management?

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      60. What is the recognized need?

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      61. What needs to be done?

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      62. To what extent would your organization benefit from being recognized as a award recipient?

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      63. Does the problem have ethical dimensions?

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      64. When a Enterprise service management manager recognizes a problem, what options are available?

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      65. Are there any specific expectations or concerns about the Enterprise service management team, Enterprise service management itself?

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      66. Are there regulatory / compliance issues?

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      67. Who needs to know about Enterprise service management?

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      68. Are there Enterprise service management problems defined?

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      69. Are there any revenue recognition issues?

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      70. What is the extent or complexity of the Enterprise service management problem?

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      71. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      72. For your Enterprise service management project, identify and describe the business environment, is there more than one layer to the business environment?

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      73. What do you need to start doing?

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      74. How do you identify subcontractor relationships?

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      75. Who else hopes to benefit from it?

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      76. What are the Enterprise service management resources needed?

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      77. To what extent does each concerned units management team recognize Enterprise service management as an effective investment?

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      78. How are training requirements identified?

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      79. How are you going to measure success?

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      80. How much are sponsors, customers, partners, stakeholders involved in Enterprise service management? In other words, what are the risks, if Enterprise service management does not deliver successfully?

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      81. What extra resources will you need?

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      82. Is the need for organizational change recognized?

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      83. What does Enterprise service management success mean to the stakeholders?

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      84. What do employees need in the short term?

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      85. How can auditing be a preventative security measure?

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      86. Would you recognize a threat from the inside?

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      87. What problems are you facing and how do you consider Enterprise service management will circumvent those obstacles?

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      88. Are losses recognized in a timely manner?

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      89. Which needs are not included or involved?

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      90. How many trainings, in total, are needed?

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      91. What is the problem or issue?

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      92. Whom do you really need or want to serve?

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      93. Who needs what information?

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      94. Where do you need to exercise leadership?

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      95. What is the smallest subset of the problem you can usefully solve?

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      96. Who are your key stakeholders who need to sign off?

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      97. Have you identified your Enterprise service management key performance indicators?

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      98. Did you miss any major Enterprise service management issues?

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      99. What activities does the governance board need to consider?

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      100. What are the expected benefits of Enterprise service management to the stakeholder?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Enterprise service management Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Who is gathering Enterprise service management information?

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