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what you do?

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      69. Is the Mature technology scope manageable?

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      70. What sort of initial information to gather?

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      71. Is the Mature technology scope complete and appropriately sized?

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      72. How does the Mature technology manager ensure against scope creep?

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      73. What are the requirements for audit information?

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      74. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      75. Will a Mature technology production readiness review be required?

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      76. What key stakeholder process output measure(s) does Mature technology leverage and how?

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      77. Is Mature technology linked to key stakeholder goals and objectives?

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      78. Do you all define Mature technology in the same way?

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      79. How do you manage scope?

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      80. How do you keep key subject matter experts in the loop?

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      81. How will the Mature technology team and the group measure complete success of Mature technology?

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      82. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      83. Has everyone on the team, including the team leaders, been properly trained?

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      84. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?

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      85. Does the team have regular meetings?

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      86. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      87. When is/was the Mature technology start date?

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      88. Scope of sensitive information?

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      89. What critical content must be communicated – who, what, when, where, and how?

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      90. What is in the scope and what is not in scope?

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      91. Are the Mature technology requirements complete?

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      92. What constraints exist that might impact the team?

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      93. What information do you gather?

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      94. Are there different segments of customers?

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      95. What is the definition of Mature technology excellence?

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      96. How do you gather the stories?

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      97. Is there a clear Mature technology case definition?

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      98. What gets examined?

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      99. Is the scope of Mature technology defined?

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      100. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      101. Has the direction changed at all during the course of Mature technology? If so, when did it change and why?

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      102. If substitutes have been appointed, have they been briefed on the Mature technology goals and received regular communications as to the progress to date?

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      103. What knowledge or experience is required?

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      104. How will variation in the actual durations of each activity be dealt with to ensure that the expected Mature technology results are met?

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      105. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      106. What customer feedback methods were used to solicit their input?

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      107. Has a team charter been developed and communicated?

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      108. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      109. Is there a critical path to deliver Mature technology results?

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      110. What are the record-keeping requirements of Mature technology activities?

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      111. What happens if Mature technology’s scope changes?

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      112. What is out-of-scope initially?

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      113. Is scope creep really all bad news?

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      114. How do you gather Mature technology requirements?

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      115. Are accountability and ownership for Mature technology clearly defined?

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      116. Will team members perform Mature technology work when assigned and in a timely fashion?

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      117. Has your scope been defined?

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      118. How have you defined all Mature technology requirements first?

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      119. When is the estimated completion date?

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      120. What is the scope of Mature technology?

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      121. Do you have organizational privacy requirements?

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      122. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      123. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?

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