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      114. What scope to assess?

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      115. What are the Systems Architecture Service tasks and definitions?

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      116. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      117. Is the Systems Architecture Service scope complete and appropriately sized?

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      118. When are meeting minutes sent out? Who is on the distribution list?

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      119. What are the record-keeping requirements of Systems Architecture Service activities?

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      120. Do you have organizational privacy requirements?

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      121. Who is gathering Systems Architecture Service information?

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      122. What information should you gather?

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      123. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      124. How do you gather requirements?

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      125. Has everyone on the team, including the team leaders, been properly trained?

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      126. What are (control) requirements for Systems Architecture Service Information?

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      127. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      128. Has a Systems Architecture Service requirement not been met?

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      129. What is the definition of Systems Architecture Service excellence?

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      130. What knowledge or experience is required?

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      131. Is there a critical path to deliver Systems Architecture Service results?

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      132. Are different versions of process maps needed to account for the different types of inputs?

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      133. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      134. What is in scope?

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      135. The political context: who holds power?

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      136. What key stakeholder process output measure(s) does Systems Architecture Service leverage and how?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Systems Architecture Service Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How are costs allocated?

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      2. Has a cost center been established?

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      3. Do the benefits outweigh the costs?

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      4. How do you verify and develop ideas and innovations?

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      5. Is the solution cost-effective?

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      6. How do you prevent mis-estimating cost?

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      7. How do you stay flexible and focused to recognize larger Systems Architecture Service results?

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      8. What causes investor action?

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      9. How sensitive must the Systems Architecture Service strategy be to cost?

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      10. What causes innovation to fail or succeed in your organization?

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      11. Is the cost worth the Systems Architecture Service effort ?

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      12. Are actual costs in line with budgeted costs?

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      13. How do you verify and validate the Systems Architecture Service data?

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      14. How do you verify the Systems Architecture Service requirements quality?

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      15. How do you control the overall costs of your work processes?

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      16. Are the Systems Architecture Service benefits worth its costs?

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      17. Which measures and indicators matter?

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      18. At what cost?

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      19. What does verifying compliance entail?

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      20. Do you verify that corrective actions were taken?

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      21. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      22. Are there any easy-to-implement alternatives to Systems Architecture Service? Sometimes other solutions are available that do not require the cost implications of a full-blown project?

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      23. What is your Systems Architecture Service quality cost segregation study?

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      24. How do you quantify and qualify impacts?

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      25. How frequently do you track Systems Architecture Service measures?

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      26. How will effects be measured?

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      27. Does the Systems Architecture Service task fit the client’s priorities?

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