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and round to the nearest tenth. Then transfer to the corresponding spoke in the Systems Architecture Service Scorecard on the second next page of the Self-Assessment.

      Your completed Systems Architecture Service Scorecard will give you a clear presentation of which Systems Architecture Service areas need attention.

      Systems Architecture Service

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Systems Architecture Service

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Systems Architecture Service

      Scorecard Example13

      Systems Architecture Service

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:44

      CRITERION #4: ANALYZE:59

      CRITERION #5: IMPROVE:75

      CRITERION #6: CONTROL:91

      CRITERION #7: SUSTAIN:104

      Systems Architecture Service and Managing Projects, Criteria for Project Managers:129

      1.0 Initiating Process Group: Systems Architecture Service130

      1.1 Project Charter: Systems Architecture Service132

      1.2 Stakeholder Register: Systems Architecture Service134

      1.3 Stakeholder Analysis Matrix: Systems Architecture Service135

      2.0 Planning Process Group: Systems Architecture Service137

      2.1 Project Management Plan: Systems Architecture Service139

      2.2 Scope Management Plan: Systems Architecture Service141

      2.3 Requirements Management Plan: Systems Architecture Service143

      2.4 Requirements Documentation: Systems Architecture Service145

      2.5 Requirements Traceability Matrix: Systems Architecture Service147

      2.6 Project Scope Statement: Systems Architecture Service149

      2.7 Assumption and Constraint Log: Systems Architecture Service152

      2.8 Work Breakdown Structure: Systems Architecture Service154

      2.9 WBS Dictionary: Systems Architecture Service156

      2.10 Schedule Management Plan: Systems Architecture Service159

      2.11 Activity List: Systems Architecture Service161

      2.12 Activity Attributes: Systems Architecture Service163

      2.13 Milestone List: Systems Architecture Service165

      2.14 Network Diagram: Systems Architecture Service167

      2.15 Activity Resource Requirements: Systems Architecture Service169

      2.16 Resource Breakdown Structure: Systems Architecture Service170

      2.17 Activity Duration Estimates: Systems Architecture Service172

      2.18 Duration Estimating Worksheet: Systems Architecture Service174

      2.19 Project Schedule: Systems Architecture Service176

      2.20 Cost Management Plan: Systems Architecture Service178

      2.21 Activity Cost Estimates: Systems Architecture Service180

      2.22 Cost Estimating Worksheet: Systems Architecture Service182

      2.23 Cost Baseline: Systems Architecture Service184

      2.24 Quality Management Plan: Systems Architecture Service186

      2.25 Quality Metrics: Systems Architecture Service188

      2.26 Process Improvement Plan: Systems Architecture Service190

      2.27 Responsibility Assignment Matrix: Systems Architecture Service192

      2.28 Roles and Responsibilities: Systems Architecture Service194

      2.29 Human Resource Management Plan: Systems Architecture Service196

      2.30 Communications Management Plan: Systems Architecture Service198

      2.31 Risk Management Plan: Systems Architecture Service200

      2.32 Risk Register: Systems Architecture Service202

      2.33 Probability and Impact Assessment: Systems Architecture Service204

      2.34 Probability and Impact Matrix: Systems Architecture Service206

      2.35 Risk Data Sheet: Systems Architecture Service208

      2.36 Procurement Management Plan: Systems Architecture Service210

      2.37 Source Selection Criteria: Systems Architecture Service212

      2.38 Stakeholder Management Plan: Systems Architecture Service214

      2.39 Change Management Plan: Systems Architecture Service216

      3.0 Executing Process Group: Systems Architecture Service218

      3.1 Team Member Status Report: Systems Architecture Service220

      3.2 Change Request: Systems Architecture Service222

      3.3 Change Log: Systems Architecture Service224

      3.4 Decision Log: Systems Architecture Service226

      3.5 Quality Audit: Systems Architecture Service228

      3.6 Team Directory: Systems Architecture Service231

      3.7 Team Operating Agreement: Systems Architecture Service233

      3.8 Team Performance Assessment: Systems Architecture Service235

      3.9 Team Member Performance Assessment: Systems Architecture Service237

      3.10 Issue Log: Systems Architecture Service239

      4.0 Monitoring and Controlling Process Group: Systems Architecture Service241

      4.1 Project Performance Report: Systems Architecture Service243

      4.2 Variance Analysis: Systems Architecture Service245

      4.3 Earned Value Status: Systems Architecture Service247

      4.4 Risk Audit: Systems Architecture Service249

      4.5 Contractor Status Report: Systems Architecture Service251

      4.6 Formal Acceptance: Systems Architecture Service253

      5.0 Closing Process Group: Systems Architecture Service255

      5.1 Procurement Audit: Systems Architecture Service257

      5.2 Contract Close-Out: Systems Architecture Service259

      5.3 Project or Phase Close-Out: Systems Architecture Service261

      5.4 Lessons Learned: Systems Architecture Service263

      Index265

      CRITERION #1: RECOGNIZE

      INTENT:

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