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      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Merchandise Management System

      Scorecard Example13

      Merchandise Management System

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:45

      CRITERION #4: ANALYZE:60

      CRITERION #5: IMPROVE:77

      CRITERION #6: CONTROL:93

      CRITERION #7: SUSTAIN:105

      Merchandise Management System and Managing Projects, Criteria for Project Managers:131

      1.0 Initiating Process Group: Merchandise Management System132

      1.1 Project Charter: Merchandise Management System134

      1.2 Stakeholder Register: Merchandise Management System136

      1.3 Stakeholder Analysis Matrix: Merchandise Management System137

      2.0 Planning Process Group: Merchandise Management System139

      2.1 Project Management Plan: Merchandise Management System142

      2.2 Scope Management Plan: Merchandise Management System144

      2.3 Requirements Management Plan: Merchandise Management System146

      2.4 Requirements Documentation: Merchandise Management System148

      2.5 Requirements Traceability Matrix: Merchandise Management System150

      2.6 Project Scope Statement: Merchandise Management System152

      2.7 Assumption and Constraint Log: Merchandise Management System154

      2.8 Work Breakdown Structure: Merchandise Management System156

      2.9 WBS Dictionary: Merchandise Management System158

      2.10 Schedule Management Plan: Merchandise Management System160

      2.11 Activity List: Merchandise Management System162

      2.12 Activity Attributes: Merchandise Management System164

      2.13 Milestone List: Merchandise Management System166

      2.14 Network Diagram: Merchandise Management System168

      2.15 Activity Resource Requirements: Merchandise Management System170

      2.16 Resource Breakdown Structure: Merchandise Management System172

      2.17 Activity Duration Estimates: Merchandise Management System174

      2.18 Duration Estimating Worksheet: Merchandise Management System176

      2.19 Project Schedule: Merchandise Management System178

      2.20 Cost Management Plan: Merchandise Management System181

      2.21 Activity Cost Estimates: Merchandise Management System183

      2.22 Cost Estimating Worksheet: Merchandise Management System185

      2.23 Cost Baseline: Merchandise Management System187

      2.24 Quality Management Plan: Merchandise Management System189

      2.25 Quality Metrics: Merchandise Management System191

      2.26 Process Improvement Plan: Merchandise Management System193

      2.27 Responsibility Assignment Matrix: Merchandise Management System195

      2.28 Roles and Responsibilities: Merchandise Management System197

      2.29 Human Resource Management Plan: Merchandise Management System199

      2.30 Communications Management Plan: Merchandise Management System201

      2.31 Risk Management Plan: Merchandise Management System203

      2.32 Risk Register: Merchandise Management System205

      2.33 Probability and Impact Assessment: Merchandise Management System207

      2.34 Probability and Impact Matrix: Merchandise Management System209

      2.35 Risk Data Sheet: Merchandise Management System211

      2.36 Procurement Management Plan: Merchandise Management System213

      2.37 Source Selection Criteria: Merchandise Management System215

      2.38 Stakeholder Management Plan: Merchandise Management System217

      2.39 Change Management Plan: Merchandise Management System219

      3.0 Executing Process Group: Merchandise Management System221

      3.1 Team Member Status Report: Merchandise Management System223

      3.2 Change Request: Merchandise Management System225

      3.3 Change Log: Merchandise Management System227

      3.4 Decision Log: Merchandise Management System229

      3.5 Quality Audit: Merchandise Management System231

      3.6 Team Directory: Merchandise Management System233

      3.7 Team Operating Agreement: Merchandise Management System235

      3.8 Team Performance Assessment: Merchandise Management System237

      3.9 Team Member Performance Assessment: Merchandise Management System239

      3.10 Issue Log: Merchandise Management System241

      4.0 Monitoring and Controlling Process Group: Merchandise Management System243

      4.1 Project Performance Report: Merchandise Management System245

      4.2 Variance Analysis: Merchandise Management System247

      4.3 Earned Value Status: Merchandise Management System249

      4.4 Risk Audit: Merchandise Management System251

      4.5 Contractor Status Report: Merchandise Management System253

      4.6 Formal Acceptance: Merchandise Management System255

      5.0 Closing Process Group: Merchandise Management System257

      5.1 Procurement Audit: Merchandise Management System259

      5.2 Contract Close-Out: Merchandise Management System261

      5.3 Project or Phase Close-Out: Merchandise Management System263

      5.4 Lessons Learned: Merchandise Management System265

      Index267

      CRITERION

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