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      129. Who are the Voice analysis improvement team members, including Management Leads and Coaches?

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      130. What was the context?

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      131. When is/was the Voice analysis start date?

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      132. What system do you use for gathering Voice analysis information?

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      133. Does the team have regular meetings?

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      134. Where can you gather more information?

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      135. Are approval levels defined for contracts and supplements to contracts?

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      136. Has a high-level ‘as is’ process map been completed, verified and validated?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Voice analysis Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Why do you expend time and effort to implement measurement, for whom?

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      2. How do you measure efficient delivery of Voice analysis services?

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      3. What are the costs of reform?

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      4. What are the costs and benefits?

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      5. Do you verify that corrective actions were taken?

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      6. How can you measure the performance?

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      7. What are the types and number of measures to use?

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      8. At what cost?

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      9. How do you verify and develop ideas and innovations?

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      10. How will you measure your Voice analysis effectiveness?

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      11. Are the measurements objective?

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      12. What is the Voice analysis business impact?

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      13. What disadvantage does this cause for the user?

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      14. Does management have the right priorities among projects?

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      15. What can be used to verify compliance?

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      16. How long to keep data and how to manage retention costs?

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      17. What are the current costs of the Voice analysis process?

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      18. What tests verify requirements?

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      19. How will success or failure be measured?

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      20. What causes innovation to fail or succeed in your organization?

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      21. Are indirect costs charged to the Voice analysis program?

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      22. What harm might be caused?

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      23. What are the Voice analysis key cost drivers?

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      24. How will your organization measure success?

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      25. What are your key Voice analysis organizational performance measures, including key short and longer-term financial measures?

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      26. Do the benefits outweigh the costs?

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      27. How is progress measured?

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      28. What is the total cost related to deploying Voice analysis, including any consulting or professional services?

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      29. How is the value delivered by Voice analysis being measured?

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      30. Are missed Voice analysis opportunities costing your organization money?

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      31. Among the Voice analysis product and service cost to be estimated, which is considered hardest to estimate?

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      32. Will Voice analysis have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      33. What does your operating model cost?

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      34. Was a business case (cost/benefit) developed?

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      35. What could cause delays in the schedule?

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      36. What is an unallowable cost?

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      37. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      38. What could cause you to change course?

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      39. How will costs be allocated?

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      40. Did you tackle the cause or the symptom?

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      41. What evidence is there and what is measured?

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      42. How do you verify and validate the Voice analysis data?

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      43. How are costs allocated?

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      44. Who should receive measurement reports?

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      45. What details are required of the Voice analysis cost structure?

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      46. How will you measure success?

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