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needs budgets?

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      63. Have you identified your Voice analysis key performance indicators?

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      64. How does it fit into your organizational needs and tasks?

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      65. How can auditing be a preventative security measure?

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      66. Consider your own Voice analysis project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      67. What are the timeframes required to resolve each of the issues/problems?

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      68. What are the Voice analysis resources needed?

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      69. Does your organization need more Voice analysis education?

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      70. What is the problem or issue?

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      71. Is the need for organizational change recognized?

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      72. As a sponsor, customer or management, how important is it to meet goals, objectives?

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      73. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      74. Are there Voice analysis problems defined?

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      75. Will new equipment/products be required to facilitate Voice analysis delivery, for example is new software needed?

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      76. How are the Voice analysis’s objectives aligned to the group’s overall stakeholder strategy?

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      77. What needs to be done?

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      78. Who else hopes to benefit from it?

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      79. What is the extent or complexity of the Voice analysis problem?

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      80. What are the clients issues and concerns?

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      81. Do you know what you need to know about Voice analysis?

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      82. Will Voice analysis deliverables need to be tested and, if so, by whom?

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      83. How do you take a forward-looking perspective in identifying Voice analysis research related to market response and models?

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      84. Did you miss any major Voice analysis issues?

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      85. What would happen if Voice analysis weren’t done?

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      86. For your Voice analysis project, identify and describe the business environment, is there more than one layer to the business environment?

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      87. Does Voice analysis create potential expectations in other areas that need to be recognized and considered?

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      88. Are problem definition and motivation clearly presented?

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      89. Are losses recognized in a timely manner?

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      90. Do you recognize Voice analysis achievements?

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      91. Can management personnel recognize the monetary benefit of Voice analysis?

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      92. Would you recognize a threat from the inside?

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      93. How do you recognize an objection?

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      94. Are there any revenue recognition issues?

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      95. What activities does the governance board need to consider?

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      96. What are the expected benefits of Voice analysis to the stakeholder?

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      97. What needs to stay?

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      98. Why is this needed?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Voice analysis Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      2. How would you define Voice analysis leadership?

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      3. What are the dynamics of the communication plan?

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      4. How will variation in the actual durations of each activity be dealt with to ensure that the expected Voice analysis results are met?

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      5. Is scope creep really all bad news?

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      6. Do you all define Voice analysis in the same way?

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      7. What is out of scope?

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      8. Have the customer needs been translated into specific, measurable requirements? How?

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      9. Are there different segments of customers?

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      10. If substitutes have been appointed, have they been briefed on the Voice analysis goals and received regular communications as to the progress to date?

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      11. What are the requirements for audit information?

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      12. How do you think the partners involved in Voice analysis would have defined success?

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      13. Is the Voice analysis scope manageable?

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      14. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and

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