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a team charter been developed and communicated?

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      68. Is the scope of Financial inclusion defined?

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      69. What are the record-keeping requirements of Financial inclusion activities?

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      70. Where can you gather more information?

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      71. Has the Financial inclusion work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      72. Who are the Financial inclusion improvement team members, including Management Leads and Coaches?

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      73. Has the direction changed at all during the course of Financial inclusion? If so, when did it change and why?

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      74. When is the estimated completion date?

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      75. Has/have the customer(s) been identified?

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      76. What are the compelling stakeholder reasons for embarking on Financial inclusion?

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      77. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      78. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      79. Have specific policy objectives been defined?

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      80. How often are the team meetings?

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      81. How would you define the culture at your organization, how susceptible is it to Financial inclusion changes?

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      82. What are the requirements for audit information?

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      83. How do you manage changes in Financial inclusion requirements?

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      84. Is scope creep really all bad news?

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      85. What are the tasks and definitions?

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      86. Is it clearly defined in and to your organization what you do?

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      87. Scope of sensitive information?

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      88. Are there different segments of customers?

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      89. What is the scope of Financial inclusion?

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      90. How does the Financial inclusion manager ensure against scope creep?

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      91. What baselines are required to be defined and managed?

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      92. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      93. What is in scope?

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      94. Has a high-level ‘as is’ process map been completed, verified and validated?

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      95. What is the scope of the Financial inclusion work?

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      96. Has a project plan, Gantt chart, or similar been developed/completed?

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      97. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      98. Are audit criteria, scope, frequency and methods defined?

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      99. What are the core elements of the Financial inclusion business case?

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      100. What is out of scope?

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      101. Does the team have regular meetings?

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      102. Are customer(s) identified and segmented according to their different needs and requirements?

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      103. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      104. How have you defined all Financial inclusion requirements first?

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      105. Are task requirements clearly defined?

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      106. What sources do you use to gather information for a Financial inclusion study?

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      107. What is the definition of success?

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      108. What key stakeholder process output measure(s) does Financial inclusion leverage and how?

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      109. How do you manage scope?

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      110. Who defines (or who defined) the rules and roles?

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      111. How do you build the right business case?

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      112. What are the Financial inclusion use cases?

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      113. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      114. What are the Financial inclusion tasks and definitions?

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      115. What is the scope?

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      116. What would be the goal or target for a Financial inclusion’s improvement team?

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      117. How do you think the partners involved in Financial inclusion would have defined success?

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      118. When are meeting minutes sent out? Who is on the distribution list?

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      119. What are the rough order estimates on cost savings/opportunities that Financial inclusion brings?

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      120. Have all basic functions of Financial inclusion been defined?

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      121. When is/was the Financial inclusion start date?

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      122. What are (control) requirements for Financial inclusion Information?

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      123. Have the

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