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      59. How do you identify the kinds of information that you will need?

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      60. For your Financial inclusion project, identify and describe the business environment, is there more than one layer to the business environment?

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      61. Does the current financial inclusion strategy meet the needs of early adopters?

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      62. What is the problem or issue?

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      63. What is the recognized need?

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      64. Which needs are not included or involved?

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      65. What Financial inclusion problem should be solved?

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      66. What tools and technologies are needed for a custom Financial inclusion project?

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      67. Where do you need to exercise leadership?

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      68. Who defines the rules in relation to any given issue?

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      69. Are there recognized Financial inclusion problems?

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      70. How do you assess your Financial inclusion workforce capability and capacity needs, including skills, competencies, and staffing levels?

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      71. Do you need to avoid or amend any Financial inclusion activities?

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      72. What else needs to be measured?

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      73. Do you know what you need to know about Financial inclusion?

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      74. What does Financial inclusion success mean to the stakeholders?

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      75. What are the stakeholder objectives to be achieved with Financial inclusion?

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      76. Does your organization need more Financial inclusion education?

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      77. Where is training needed?

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      78. What needs to stay?

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      79. How does it fit into your organizational needs and tasks?

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      80. What would happen if Financial inclusion weren’t done?

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      81. How do you recognize an objection?

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      82. How are the Financial inclusion’s objectives aligned to the group’s overall stakeholder strategy?

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      83. Which issues are too important to ignore?

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      84. Are controls defined to recognize and contain problems?

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      85. What is the extent or complexity of the Financial inclusion problem?

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      86. Is it needed?

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      87. Will a response program recognize when a crisis occurs and provide some level of response?

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      88. To what extent does each concerned units management team recognize Financial inclusion as an effective investment?

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      89. Does Financial inclusion create potential expectations in other areas that need to be recognized and considered?

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      90. How can auditing be a preventative security measure?

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      91. Whom do you really need or want to serve?

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      92. Which information does the Financial inclusion business case need to include?

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      93. What are the clients issues and concerns?

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      94. What prevents you from making the changes you know will make you a more effective Financial inclusion leader?

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      95. Are there regulatory / compliance issues?

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      96. Looking at each person individually – does every one have the qualities which are needed to work in this group?

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      97. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?

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      98. How much are sponsors, customers, partners, stakeholders involved in Financial inclusion? In other words, what are the risks, if Financial inclusion does not deliver successfully?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Financial inclusion Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      2. How will variation in the actual durations of each activity be dealt with to ensure that the expected Financial inclusion results are met?

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      3. What constraints exist that might impact the team?

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      4. Do you all define Financial inclusion in the same way?

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      5. Is Financial inclusion linked to key stakeholder goals and objectives?

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      6. Will a Financial inclusion production readiness review be required?

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      7. What intelligence can you gather?

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      8. Has a Financial inclusion requirement not been met?

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      9. Are improvement team members fully trained on Financial inclusion?

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