Скачать книгу

round to the nearest tenth. Then transfer to the corresponding spoke in the Critical Process Parameters Scorecard on the second next page of the Self-Assessment.

      Your completed Critical Process Parameters Scorecard will give you a clear presentation of which Critical Process Parameters areas need attention.

      Critical Process Parameters

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Critical Process Parameters

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service8

      Included Resources - how to access8

      Purpose of this Self-Assessment10

      How to use the Self-Assessment11

      Critical Process Parameters

      Scorecard Example13

      Critical Process Parameters

      Scorecard14

      BEGINNING OF THE

      SELF-ASSESSMENT:15

      CRITERION #1: RECOGNIZE16

      CRITERION #2: DEFINE:28

      CRITERION #3: MEASURE:45

      CRITERION #4: ANALYZE:60

      CRITERION #5: IMPROVE:77

      CRITERION #6: CONTROL:93

      CRITERION #7: SUSTAIN:106

      Critical Process Parameters and Managing Projects, Criteria for Project Managers:130

      1.0 Initiating Process Group: Critical Process Parameters131

      1.1 Project Charter: Critical Process Parameters133

      1.2 Stakeholder Register: Critical Process Parameters135

      1.3 Stakeholder Analysis Matrix: Critical Process Parameters136

      2.0 Planning Process Group: Critical Process Parameters138

      2.1 Project Management Plan: Critical Process Parameters140

      2.2 Scope Management Plan: Critical Process Parameters142

      2.3 Requirements Management Plan: Critical Process Parameters144

      2.4 Requirements Documentation: Critical Process Parameters146

      2.5 Requirements Traceability Matrix: Critical Process Parameters148

      2.6 Project Scope Statement: Critical Process Parameters150

      2.7 Assumption and Constraint Log: Critical Process Parameters153

      2.8 Work Breakdown Structure: Critical Process Parameters155

      2.9 WBS Dictionary: Critical Process Parameters157

      2.10 Schedule Management Plan: Critical Process Parameters160

      2.11 Activity List: Critical Process Parameters162

      2.12 Activity Attributes: Critical Process Parameters164

      2.13 Milestone List: Critical Process Parameters166

      2.14 Network Diagram: Critical Process Parameters168

      2.15 Activity Resource Requirements: Critical Process Parameters170

      2.16 Resource Breakdown Structure: Critical Process Parameters171

      2.17 Activity Duration Estimates: Critical Process Parameters173

      2.18 Duration Estimating Worksheet: Critical Process Parameters175

      2.19 Project Schedule: Critical Process Parameters177

      2.20 Cost Management Plan: Critical Process Parameters179

      2.21 Activity Cost Estimates: Critical Process Parameters181

      2.22 Cost Estimating Worksheet: Critical Process Parameters183

      2.23 Cost Baseline: Critical Process Parameters185

      2.24 Quality Management Plan: Critical Process Parameters187

      2.25 Quality Metrics: Critical Process Parameters189

      2.26 Process Improvement Plan: Critical Process Parameters191

      2.27 Responsibility Assignment Matrix: Critical Process Parameters193

      2.28 Roles and Responsibilities: Critical Process Parameters195

      2.29 Human Resource Management Plan: Critical Process Parameters197

      2.30 Communications Management Plan: Critical Process Parameters199

      2.31 Risk Management Plan: Critical Process Parameters201

      2.32 Risk Register: Critical Process Parameters203

      2.33 Probability and Impact Assessment: Critical Process Parameters205

      2.34 Probability and Impact Matrix: Critical Process Parameters207

      2.35 Risk Data Sheet: Critical Process Parameters209

      2.36 Procurement Management Plan: Critical Process Parameters211

      2.37 Source Selection Criteria: Critical Process Parameters213

      2.38 Stakeholder Management Plan: Critical Process Parameters215

      2.39 Change Management Plan: Critical Process Parameters217

      3.0 Executing Process Group: Critical Process Parameters219

      3.1 Team Member Status Report: Critical Process Parameters221

      3.2 Change Request: Critical Process Parameters223

      3.3 Change Log: Critical Process Parameters225

      3.4 Decision Log: Critical Process Parameters227

      3.5 Quality Audit: Critical Process Parameters229

      3.6 Team Directory: Critical Process Parameters232

      3.7 Team Operating Agreement: Critical Process Parameters234

      3.8 Team Performance Assessment: Critical Process Parameters236

      3.9 Team Member Performance Assessment: Critical Process Parameters238

      3.10 Issue Log: Critical Process Parameters240

      4.0 Monitoring and Controlling Process Group: Critical Process Parameters242

      4.1 Project Performance Report: Critical Process Parameters244

      4.2 Variance Analysis: Critical Process Parameters246

      4.3 Earned Value Status: Critical Process Parameters248

      4.4 Risk Audit: Critical Process Parameters250

      4.5 Contractor Status Report: Critical Process Parameters252

      4.6 Formal Acceptance: Critical Process Parameters254

      5.0 Closing Process Group: Critical Process Parameters256

      5.1 Procurement Audit: Critical Process Parameters258

      5.2 Contract Close-Out: Critical Process Parameters260

      5.3 Project or Phase Close-Out: Critical Process Parameters262

      5.4 Lessons Learned: Critical Process Parameters264

      Index266

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable

Скачать книгу