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Scorecard on the second next page of the Self-Assessment.

      Your completed Systems Assurance Scorecard will give you a clear presentation of which Systems Assurance areas need attention.

      Systems Assurance

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Systems Assurance

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Systems Assurance

      Scorecard Example12

      Systems Assurance

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:58

      CRITERION #5: IMPROVE:74

      CRITERION #6: CONTROL:90

      CRITERION #7: SUSTAIN:103

      Systems Assurance and Managing Projects, Criteria for Project Managers:127

      1.0 Initiating Process Group: Systems Assurance128

      1.1 Project Charter: Systems Assurance130

      1.2 Stakeholder Register: Systems Assurance132

      1.3 Stakeholder Analysis Matrix: Systems Assurance133

      2.0 Planning Process Group: Systems Assurance135

      2.1 Project Management Plan: Systems Assurance137

      2.2 Scope Management Plan: Systems Assurance139

      2.3 Requirements Management Plan: Systems Assurance141

      2.4 Requirements Documentation: Systems Assurance143

      2.5 Requirements Traceability Matrix: Systems Assurance145

      2.6 Project Scope Statement: Systems Assurance147

      2.7 Assumption and Constraint Log: Systems Assurance149

      2.8 Work Breakdown Structure: Systems Assurance151

      2.9 WBS Dictionary: Systems Assurance153

      2.10 Schedule Management Plan: Systems Assurance156

      2.11 Activity List: Systems Assurance158

      2.12 Activity Attributes: Systems Assurance160

      2.13 Milestone List: Systems Assurance162

      2.14 Network Diagram: Systems Assurance164

      2.15 Activity Resource Requirements: Systems Assurance166

      2.16 Resource Breakdown Structure: Systems Assurance168

      2.17 Activity Duration Estimates: Systems Assurance170

      2.18 Duration Estimating Worksheet: Systems Assurance172

      2.19 Project Schedule: Systems Assurance174

      2.20 Cost Management Plan: Systems Assurance176

      2.21 Activity Cost Estimates: Systems Assurance178

      2.22 Cost Estimating Worksheet: Systems Assurance180

      2.23 Cost Baseline: Systems Assurance182

      2.24 Quality Management Plan: Systems Assurance184

      2.25 Quality Metrics: Systems Assurance186

      2.26 Process Improvement Plan: Systems Assurance188

      2.27 Responsibility Assignment Matrix: Systems Assurance190

      2.28 Roles and Responsibilities: Systems Assurance192

      2.29 Human Resource Management Plan: Systems Assurance194

      2.30 Communications Management Plan: Systems Assurance196

      2.31 Risk Management Plan: Systems Assurance198

      2.32 Risk Register: Systems Assurance200

      2.33 Probability and Impact Assessment: Systems Assurance202

      2.34 Probability and Impact Matrix: Systems Assurance204

      2.35 Risk Data Sheet: Systems Assurance206

      2.36 Procurement Management Plan: Systems Assurance208

      2.37 Source Selection Criteria: Systems Assurance210

      2.38 Stakeholder Management Plan: Systems Assurance212

      2.39 Change Management Plan: Systems Assurance214

      3.0 Executing Process Group: Systems Assurance216

      3.1 Team Member Status Report: Systems Assurance218

      3.2 Change Request: Systems Assurance220

      3.3 Change Log: Systems Assurance222

      3.4 Decision Log: Systems Assurance224

      3.5 Quality Audit: Systems Assurance226

      3.6 Team Directory: Systems Assurance229

      3.7 Team Operating Agreement: Systems Assurance231

      3.8 Team Performance Assessment: Systems Assurance233

      3.9 Team Member Performance Assessment: Systems Assurance235

      3.10 Issue Log: Systems Assurance237

      4.0 Monitoring and Controlling Process Group: Systems Assurance239

      4.1 Project Performance Report: Systems Assurance241

      4.2 Variance Analysis: Systems Assurance243

      4.3 Earned Value Status: Systems Assurance245

      4.4 Risk Audit: Systems Assurance247

      4.5 Contractor Status Report: Systems Assurance249

      4.6 Formal Acceptance: Systems Assurance251

      5.0 Closing Process Group: Systems Assurance253

      5.1 Procurement Audit: Systems Assurance255

      5.2 Contract Close-Out: Systems Assurance257

      5.3 Project or Phase Close-Out: Systems Assurance259

      5.4 Lessons Learned: Systems Assurance261

      Index263

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Will Systems assurance deliverables need to be tested and, if so, by whom?

      <--- Score

      2. Does the problem have ethical dimensions?

      <--- Score

      3.

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