LITMIR.BIZ

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Score

      124. Is scope creep really all bad news?

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      125. What is out-of-scope initially?

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      126. What is the definition of success?

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      127. Has the direction changed at all during the course of Self service store? If so, when did it change and why?

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      128. What customer feedback methods were used to solicit their input?

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      129. Is full participation by members in regularly held team meetings guaranteed?

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      130. In what way can you redefine the criteria of choice clients have in your category in your favor?

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      131. What is the context?

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      132. What is in the scope and what is not in scope?

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      133. Do you have a Self service store success story or case study ready to tell and share?

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      134. Have specific policy objectives been defined?

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      135. Has a team charter been developed and communicated?

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      136. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      137. What critical content must be communicated – who, what, when, where, and how?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service store Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. How can a Self service store test verify your ideas or assumptions?

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      2. Why do the measurements/indicators matter?

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      3. What is the cost of rework?

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      4. Which Self service store impacts are significant?

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      5. Will Self service store have an impact on current business continuity, disaster recovery processes and/or infrastructure?

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      6. How do you measure success?

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      7. Are missed Self service store opportunities costing your organization money?

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      8. What causes innovation to fail or succeed in your organization?

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      9. How is performance measured?

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      10. Are the Self service store benefits worth its costs?

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      11. What are you verifying?

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      12. What harm might be caused?

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      13. What does a Test Case verify?

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      14. Is the cost worth the Self service store effort ?

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      15. What details are required of the Self service store cost structure?

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      16. What are the costs of reform?

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      17. At what cost?

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      18. Why do you expend time and effort to implement measurement, for whom?

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      19. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Self service store services/products?

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      20. Do you have an issue in getting priority?

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      21. What are hidden Self service store quality costs?

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      22. What are the current costs of the Self service store process?

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      23. How will success or failure be measured?

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      24. Among the Self service store product and service cost to be estimated, which is considered hardest to estimate?

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      25. What could cause you to change course?

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      26. What causes extra work or rework?

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      27. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?

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      28. What is measured? Why?

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      29. Are Self service store vulnerabilities categorized and prioritized?

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      30. What are allowable costs?

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      31. How are you verifying it?

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      32. What disadvantage does this cause for the user?

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      33. How long to keep data and how to manage retention costs?

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      34. How to cause the change?

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      35. Are you aware of what could cause a problem?

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      36. How do you control the overall costs of your work processes?

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      37. What are the costs of delaying Self service store action?

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      38. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?

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      39. How do your measurements capture actionable Self service store information for

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