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make products that address the Self service store needs?

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      62. How are the Self service store’s objectives aligned to the group’s overall stakeholder strategy?

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      63. How are training requirements identified?

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      64. What is the Self service store problem definition? What do you need to resolve?

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      65. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?

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      66. What training and capacity building actions are needed to implement proposed reforms?

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      67. Is it needed?

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      68. What prevents you from making the changes you know will make you a more effective Self service store leader?

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      69. How do you take a forward-looking perspective in identifying Self service store research related to market response and models?

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      70. What are the stakeholder objectives to be achieved with Self service store?

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      71. Have you identified your Self service store key performance indicators?

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      72. What is the recognized need?

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      73. To what extent would your organization benefit from being recognized as a award recipient?

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      74. Where do you need to exercise leadership?

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      75. Are employees recognized for desired behaviors?

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      76. Which needs are not included or involved?

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      77. Are you dealing with any of the same issues today as yesterday? What can you do about this?

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      78. What activities does the governance board need to consider?

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      79. How do you identify the kinds of information that you will need?

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      80. What is the problem and/or vulnerability?

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      81. How much are sponsors, customers, partners, stakeholders involved in Self service store? In other words, what are the risks, if Self service store does not deliver successfully?

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      82. What is the smallest subset of the problem you can usefully solve?

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      83. Is the quality assurance team identified?

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      84. Consider your own Self service store project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?

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      85. How does it fit into your organizational needs and tasks?

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      86. What needs to stay?

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      87. Whom do you really need or want to serve?

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      88. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?

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      89. Which issues are too important to ignore?

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      90. What Self service store coordination do you need?

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      91. How many trainings, in total, are needed?

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      92. Who else hopes to benefit from it?

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      93. Are there any specific expectations or concerns about the Self service store team, Self service store itself?

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      94. Is the need for organizational change recognized?

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      95. Does your organization need more Self service store education?

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      96. Are losses recognized in a timely manner?

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      97. What is the extent or complexity of the Self service store problem?

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      98. Are there regulatory / compliance issues?

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      99. What needs to be done?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Self service store Index at the beginning of the Self-Assessment.

      CRITERION #2: DEFINE:

      INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What scope do you want your strategy to cover?

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      2. Are task requirements clearly defined?

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      3. Will team members perform Self service store work when assigned and in a timely fashion?

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      4. What are (control) requirements for Self service store Information?

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      5. Are roles and responsibilities formally defined?

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      6. How do you gather the stories?

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      7. What is a worst-case scenario for losses?

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      8. How and when will the baselines be defined?

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      9. Are different versions of process maps needed to account for the different types of inputs?

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      10. Will team members regularly document their Self service store work?

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      11. Who defines (or who defined) the rules and roles?

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      12. How do you think the partners involved in Self service store would have defined

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