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      68. How does the Self service store manager ensure against scope creep?

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      69. What is in scope?

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      70. Is the team equipped with available and reliable resources?

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      71. What was the context?

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      72. When are meeting minutes sent out? Who is on the distribution list?

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      73. Does the team have regular meetings?

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      74. Are all requirements met?

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      75. If substitutes have been appointed, have they been briefed on the Self service store goals and received regular communications as to the progress to date?

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      76. What is the definition of Self service store excellence?

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      77. Has a project plan, Gantt chart, or similar been developed/completed?

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      78. What would be the goal or target for a Self service store’s improvement team?

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      79. Has your scope been defined?

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      80. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      81. What are the core elements of the Self service store business case?

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      82. Has a high-level ‘as is’ process map been completed, verified and validated?

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      83. Is there any additional Self service store definition of success?

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      84. How would you define Self service store leadership?

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      85. Is the work to date meeting requirements?

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      86. How can the value of Self service store be defined?

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      87. What gets examined?

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      88. What are the dynamics of the communication plan?

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      89. Are customer(s) identified and segmented according to their different needs and requirements?

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      90. Does the scope remain the same?

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      91. What are the rough order estimates on cost savings/opportunities that Self service store brings?

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      92. Has/have the customer(s) been identified?

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      93. What are the Self service store tasks and definitions?

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      94. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      95. What are the Self service store use cases?

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      96. Has everyone on the team, including the team leaders, been properly trained?

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      97. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      98. What scope to assess?

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      99. Are the Self service store requirements complete?

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      100. How do you gather requirements?

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      101. What are the requirements for audit information?

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      102. Have all of the relationships been defined properly?

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      103. What information do you gather?

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      104. Do you all define Self service store in the same way?

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      105. Is special Self service store user knowledge required?

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      106. What constraints exist that might impact the team?

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      107. Are the Self service store requirements testable?

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      108. Have all basic functions of Self service store been defined?

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      109. Is there a Self service store management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?

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      110. How do you catch Self service store definition inconsistencies?

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      111. Is there a critical path to deliver Self service store results?

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      112. What intelligence can you gather?

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      113. What is the scope of the Self service store effort?

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      114. Will a Self service store production readiness review be required?

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      115. How would you define the culture at your organization, how susceptible is it to Self service store changes?

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      116. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?

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      117. Are required metrics defined, what are they?

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      118. What is the scope of the Self service store work?

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      119. Is the Self service store scope complete and appropriately sized?

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      120. Are there any constraints known that bear on the ability to perform Self service store work? How is the team addressing them?

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      121. When is/was the Self service store start date?

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      122. How have you defined all Self service store requirements first?

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      123. Where can you gather more information?

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