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How did the Service Assurance Agent manager receive input to the development of a Service Assurance Agent improvement plan and the estimated completion dates/times of each activity?

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      7. How do you build the right business case?

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      8. Is special Service Assurance Agent user knowledge required?

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      9. How and when will the baselines be defined?

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      10. Is the current ‘as is’ process being followed? If not, what are the discrepancies?

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      11. What happens if Service Assurance Agent’s scope changes?

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      12. How do you keep key subject matter experts in the loop?

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      13. What are the dynamics of the communication plan?

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      14. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?

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      15. What is the scope of the Service Assurance Agent work?

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      16. What is the context?

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      17. What sources do you use to gather information for a Service Assurance Agent study?

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      18. How do you manage changes in Service Assurance Agent requirements?

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      19. What scope to assess?

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      20. When is/was the Service Assurance Agent start date?

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      21. How do you gather the stories?

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      22. How will the Service Assurance Agent team and the group measure complete success of Service Assurance Agent?

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      23. Who is gathering Service Assurance Agent information?

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      24. Is the team equipped with available and reliable resources?

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      25. Do you all define Service Assurance Agent in the same way?

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      26. What is the definition of success?

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      27. Is Service Assurance Agent currently on schedule according to the plan?

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      28. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?

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      29. How do you hand over Service Assurance Agent context?

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      30. What information should you gather?

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      31. Have specific policy objectives been defined?

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      32. What are the Service Assurance Agent use cases?

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      33. Have all basic functions of Service Assurance Agent been defined?

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      34. What gets examined?

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      35. Are the Service Assurance Agent requirements complete?

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      36. Are audit criteria, scope, frequency and methods defined?

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      37. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?

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      38. Will team members regularly document their Service Assurance Agent work?

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      39. Are resources adequate for the scope?

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      40. What are the compelling stakeholder reasons for embarking on Service Assurance Agent?

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      41. How can the value of Service Assurance Agent be defined?

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      42. What are the core elements of the Service Assurance Agent business case?

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      43. What customer feedback methods were used to solicit their input?

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      44. Has the Service Assurance Agent work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?

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      45. What is out-of-scope initially?

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      46. Is it clearly defined in and to your organization what you do?

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      47. Are there different segments of customers?

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      48. How will variation in the actual durations of each activity be dealt with to ensure that the expected Service Assurance Agent results are met?

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      49. Are task requirements clearly defined?

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      50. Are accountability and ownership for Service Assurance Agent clearly defined?

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      51. Has everyone on the team, including the team leaders, been properly trained?

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      52. Is full participation by members in regularly held team meetings guaranteed?

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      53. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?

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      54. If substitutes have been appointed, have they been briefed on the Service Assurance Agent goals and received regular communications as to the progress to date?

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      55. What Service Assurance Agent services do you require?

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      56. What are the record-keeping requirements of Service Assurance Agent activities?

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      57. How would you define the culture at your organization, how susceptible is it to Service Assurance Agent changes?

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      58. Is Service Assurance Agent required?

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      59. What would be the goal or target for a Service Assurance Agent’s improvement team?

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      60. How is the team tracking

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