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Score

      114. Has everyone on the team, including the team leaders, been properly trained?

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      115. Are approval levels defined for contracts and supplements to contracts?

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      116. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?

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      117. Have all basic functions of Personally-identifiable information been defined?

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      118. How does the Personally-identifiable information manager ensure against scope creep?

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      119. Who is gathering information?

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      120. How do you manage scope?

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      121. What is the context?

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      122. How would you define Personally-identifiable information leadership?

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      123. How did the Personally-identifiable information manager receive input to the development of a Personally-identifiable information improvement plan and the estimated completion dates/times of each activity?

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      124. Has a high-level ‘as is’ process map been completed, verified and validated?

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      125. Is Personally-identifiable information required?

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      126. What intelligence can you gather?

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      127. When is the estimated completion date?

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      128. Is the Personally-identifiable information scope complete and appropriately sized?

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      129. What sources do you use to gather information for a Personally-identifiable information study?

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      130. What defines best in class?

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      131. When is/was the Personally-identifiable information start date?

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      132. Has your scope been defined?

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      133. Are accountability and ownership for Personally-identifiable information clearly defined?

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      134. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?

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      135. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?

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      136. How often are the team meetings?

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      137. How was the ‘as is’ process map developed, reviewed, verified and validated?

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      138. What was the context?

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      139. What constraints exist that might impact the team?

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      140. What specifically is the problem? Where does it occur? When does it occur? What is its extent?

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      141. Are the Personally-identifiable information requirements testable?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Personally-identifiable information Index at the beginning of the Self-Assessment.

      CRITERION #3: MEASURE:

      INTENT: Gather the correct data. Measure the current performance and evolution of the situation.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. Do you verify that corrective actions were taken?

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      2. What are the current costs of the Personally-identifiable information process?

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      3. What are the strategic priorities for this year?

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      4. Which costs should be taken into account?

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      5. What are hidden Personally-identifiable information quality costs?

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      6. How do you verify the authenticity of the data and information used?

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      7. How is performance measured?

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      8. What is the total fixed cost?

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      9. How long to keep data and how to manage retention costs?

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      10. How can you measure Personally-identifiable information in a systematic way?

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      11. Are the Personally-identifiable information benefits worth its costs?

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      12. What are the costs?

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      13. What are allowable costs?

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      14. Does the Personally-identifiable information task fit the client’s priorities?

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      15. Are Personally-identifiable information vulnerabilities categorized and prioritized?

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      16. What happens if cost savings do not materialize?

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      17. Does a Personally-identifiable information quantification method exist?

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      18. Why do the measurements/indicators matter?

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      19. Was a business case (cost/benefit) developed?

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      20. Where can you go to verify the info?

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      21. What are your primary costs, revenues, assets?

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      22. How to cause the change?

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      23. Are there competing Personally-identifiable information priorities?

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