Скачать книгу

Scorecard on the second next page of the Self-Assessment.

      Your completed Network Appliance Scorecard will give you a clear presentation of which Network Appliance areas need attention.

      Network Appliance

      Scorecard Example

      Example of how the finalized Scorecard can look like:

      Network Appliance

      Scorecard

      Your Scores:

      BEGINNING OF THE

      SELF-ASSESSMENT:

      Table of Contents

      About The Art of Service7

      Included Resources - how to access7

      Purpose of this Self-Assessment9

      How to use the Self-Assessment10

      Network Appliance

      Scorecard Example12

      Network Appliance

      Scorecard13

      BEGINNING OF THE

      SELF-ASSESSMENT:14

      CRITERION #1: RECOGNIZE15

      CRITERION #2: DEFINE:27

      CRITERION #3: MEASURE:43

      CRITERION #4: ANALYZE:57

      CRITERION #5: IMPROVE:73

      CRITERION #6: CONTROL:89

      CRITERION #7: SUSTAIN:101

      Network Appliance and Managing Projects, Criteria for Project Managers:126

      1.0 Initiating Process Group: Network Appliance127

      1.1 Project Charter: Network Appliance129

      1.2 Stakeholder Register: Network Appliance131

      1.3 Stakeholder Analysis Matrix: Network Appliance132

      2.0 Planning Process Group: Network Appliance134

      2.1 Project Management Plan: Network Appliance136

      2.2 Scope Management Plan: Network Appliance138

      2.3 Requirements Management Plan: Network Appliance140

      2.4 Requirements Documentation: Network Appliance142

      2.5 Requirements Traceability Matrix: Network Appliance144

      2.6 Project Scope Statement: Network Appliance146

      2.7 Assumption and Constraint Log: Network Appliance148

      2.8 Work Breakdown Structure: Network Appliance150

      2.9 WBS Dictionary: Network Appliance152

      2.10 Schedule Management Plan: Network Appliance155

      2.11 Activity List: Network Appliance157

      2.12 Activity Attributes: Network Appliance159

      2.13 Milestone List: Network Appliance161

      2.14 Network Diagram: Network Appliance163

      2.15 Activity Resource Requirements: Network Appliance165

      2.16 Resource Breakdown Structure: Network Appliance166

      2.17 Activity Duration Estimates: Network Appliance168

      2.18 Duration Estimating Worksheet: Network Appliance170

      2.19 Project Schedule: Network Appliance172

      2.20 Cost Management Plan: Network Appliance174

      2.21 Activity Cost Estimates: Network Appliance176

      2.22 Cost Estimating Worksheet: Network Appliance178

      2.23 Cost Baseline: Network Appliance180

      2.24 Quality Management Plan: Network Appliance182

      2.25 Quality Metrics: Network Appliance184

      2.26 Process Improvement Plan: Network Appliance186

      2.27 Responsibility Assignment Matrix: Network Appliance188

      2.28 Roles and Responsibilities: Network Appliance190

      2.29 Human Resource Management Plan: Network Appliance192

      2.30 Communications Management Plan: Network Appliance194

      2.31 Risk Management Plan: Network Appliance196

      2.32 Risk Register: Network Appliance198

      2.33 Probability and Impact Assessment: Network Appliance200

      2.34 Probability and Impact Matrix: Network Appliance202

      2.35 Risk Data Sheet: Network Appliance204

      2.36 Procurement Management Plan: Network Appliance206

      2.37 Source Selection Criteria: Network Appliance208

      2.38 Stakeholder Management Plan: Network Appliance210

      2.39 Change Management Plan: Network Appliance212

      3.0 Executing Process Group: Network Appliance214

      3.1 Team Member Status Report: Network Appliance216

      3.2 Change Request: Network Appliance218

      3.3 Change Log: Network Appliance220

      3.4 Decision Log: Network Appliance222

      3.5 Quality Audit: Network Appliance224

      3.6 Team Directory: Network Appliance227

      3.7 Team Operating Agreement: Network Appliance229

      3.8 Team Performance Assessment: Network Appliance231

      3.9 Team Member Performance Assessment: Network Appliance233

      3.10 Issue Log: Network Appliance235

      4.0 Monitoring and Controlling Process Group: Network Appliance237

      4.1 Project Performance Report: Network Appliance239

      4.2 Variance Analysis: Network Appliance241

      4.3 Earned Value Status: Network Appliance243

      4.4 Risk Audit: Network Appliance245

      4.5 Contractor Status Report: Network Appliance247

      4.6 Formal Acceptance: Network Appliance249

      5.0 Closing Process Group: Network Appliance251

      5.1 Procurement Audit: Network Appliance253

      5.2 Contract Close-Out: Network Appliance255

      5.3 Project or Phase Close-Out: Network Appliance257

      5.4 Lessons Learned: Network Appliance259

      Index261

      CRITERION #1: RECOGNIZE

      INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.

      In my belief, the answer to this question is clearly defined:

      5 Strongly Agree

      4 Agree

      3 Neutral

      2 Disagree

      1 Strongly Disagree

      1. What would happen if Network appliance weren’t done?

      <--- Score

      2. Do you recognize Network appliance achievements?

      <--- Score

      3. What are

Скачать книгу